bss project engineer
Whale Cloud Technology
Total years of experience :7 years, 11 Months
Product: Zsmart BSS (Billing, ARC, PMS)
Key Responsibilities:
Interacted with internal customers to understand business needs and translate into
requirements and project scope. Also, provide the solution to R&D team on the basis of
business requirement
Collaborated with stakeholders to define project objectives and criteria.
Adhered to timelines to meet quality assurance targets.
Analyzed key aspects of business to evaluate factors driving results and summarized into
presentations.
Updated and developed scripts and queries to extract and analyze data from multiple
sources.
Provided technical support for troubleshooting analytics and reporting issues.
B2B, B2C bill handling with 100% accuracy.
Reconciled billing records and reported income to management.
Responsible for validation, auditing and processing for payment telecommunications
invoices from a variety of telecomm vendors.
Implemented expansion of billing systems to support international partner customers in
new markets encompassing dozens of new countries within 90 days.
Evaluate, establish, maintain & operate various checks and controls to prevent fraud
/revenue leakages in billing system.
Worked as a Team Leader in National Escalation Team wherein; we handled top management (Chairman, CEO, MD etc.) escalations related to Billing, PMS etc.
To resolve the customer's queries and issues related to Airtel DTH via email. There were three types of concern; Query, Request and Complaint. Our work is to provide the services with customer satisfaction.
It was a language learning platform, where people can learn many languages via online. My role is in this company as a course manager where I used to manage the data of different different languages. Also, the same data need to be checked via online.