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Nijash AbdulQadir Kandappath, I.T. Technical Support

Nijash AbdulQadir Kandappath

I.T. Technical Support·Kuwait Drilling Fluids & Oil Services

Kuwait

Bachelor's degree, Computer Science

Work experience

Total years of experience: 17 years, 10 months

I.T. Technical Support

August 2016 - Present

Kuwait Drilling Fluids & Oil Services

Al Ahmadi, Kuwait

August 2016 - Present

 Efficient technical support for all staff.
 Installing and configuring desktop computer, operating systems and applications.
 Installing, configuring & troubleshooting of local, shared & network printers.
 Installing, configuring & troubleshooting LAN network.
 Installing and maintaining antivirus.
 Monitoring and maintaining computer systems and networks.
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
 Talking staff or clients through a series of actions, either face-to-face or over through telephone, to help set up systems or resolve issues.
 Replacing Software/Hardware parts as required.
 Prepare desktops & laptops with all required drivers and application software’s.
 Outlook configuration and support.
 Enroll finger print for new employees.
 Maintaining and forecasting inventory stock levels for printer cartridges for the organization.
 Maintaining the inventory of IT assets.

Company industry:
Oil & Gas
Job role:
Information Technology

Desktop Support

April 2013 - July 2016

Diyar United Company

Al Kuwait, Kuwait

April 2013 - July 2016

 Efficient technical support for all staff & faculty.
 Installing, maintaining & troubleshooting of desktop computers & other peripheral devices.
 Installing, maintaining & troubleshooting of Windows XP/7/8/10 operating system.
 Installing, configuring & troubleshooting of local, shared & network printers.
 Installing, maintaining and troubleshooting of antivirus & application software’s.
 Prepare desktops & laptops with all required drivers and application software’s.
 Troubleshooting internet & intranet connectivity problems on client side.
 Outlook configuration and support.
 Handling service calls made by users in Help Desk for their PC’s and peripheral problems, attending and closing the incidents after completing the task.
 Corresponding the service call status to Site In charge & Help Desk Supervisor and replying for mail and memos.

Company industry:
IT Services
Job role:
Support Services

I.T. Technical Support

October 2009 - April 2013

Center for Computer & Management Studeis

Al Kuwait, Kuwait

October 2009 - April 2013

 Efficient technical support for all staff & faculty.
 Installing, maintaining & troubleshooting of desktop computers & other peripheral devices.
 Installing, maintaining & troubleshooting of Windows XP/Vista/7 operating system.
 Installing, maintaining & troubleshooting of LAN.
 Installing, configuring & troubleshooting of local, shared & network printers.
 Installing, maintaining and troubleshooting of antivirus & application software’s.
 Prepare desktops & laptops with all required drivers and application software’s.
 Troubleshooting internet & intranet connectivity problems.

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

I.T. Instructor

August 2008 - September 2009

Model High School

Kerala, India

August 2008 - September 2009

 Teaching the following applications under GNU Linux platform.
• Open Office - Writer, Calc & Impress
• Gimp Image Editor
• HTML
• BASIC Programming Language
 Installing, maintaining & troubleshooting of desktop computers & other peripheral devices.
 Installing, maintaining & troubleshooting of Windows XP & GNU Linux operating system.
 Installing, configuring, maintaining & troubleshooting of LAN by using hub on Windows XP & GNU Linux platform.
 Installing, configuring & troubleshooting of local, shared & network printers.
 Prepare desktop computers with all required drivers and application software’s.
 Configuring broadband internet connection to all desktop computers.
 Student registration for SSLC board exam, by using the software provided by Education Department of Kerala Government.

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

University of Calicut

September 2008

September 2008

Bachelor's degree, Computer Science

India

AISSCE

March 2005

March 2005

High school or equivalent, Physics, Chemistry, Biology & Computer Sceince

India

Skills

Troubleshooting
Expert
Troubleshooting
Expert
Hardware Support
Expert
Hardware Support
Expert
Windows Support
Expert
Windows Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Operating System – Windows XP, Vista, 7, 8, 8.1, 10 and GNU Linux.
Intermediate
Operating System – Windows XP, Vista, 7, 8, 8.1, 10 and GNU Linux.
Intermediate
Assembling and Dissembling.
Expert
Assembling and Dissembling.
Expert
Microsoft Office – Word, Excel, PowerPoint, Access and Outlook.
Intermediate
Microsoft Office – Word, Excel, PowerPoint, Access and Outlook.
Intermediate
Troubleshooting
Expert
Troubleshooting
Expert
Hardware Support
Expert
Hardware Support
Expert
Windows Support
Expert
Windows Support
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Expert

Malayalam

Expert

Arabic

Beginner

Hindi

Intermediate

Urdu

Intermediate

Training and Certifications

Training
A+,N+ & MCP
Irfan Technologies
Jun 2008