Nikesh Bista

■ Oversee all daily store operations to ensure a seamless and productive workflow
■ Manage, mentor, and supervise sales staff and floor employees to maintain high morale
■ Establish daily and monthly sales targets, motivating the team to consistently achieve goals
■ Handle escalated customer complaints promptly to guarantee high satisfaction and service
standards
■ Monitor inventory levels, analyze stock trends, and efficiently order merchandise when needed
■ Lead new hire onboarding and design ongoing training programs to support employee
development
■ Maintain total store compliance by conducting routine audits, hygiene checks, and strict
adherence to Baladiya regulations

■ Managed product visibility and shelf presentation to optimize visual merchandising standards
■ Monitored stock levels continuously and refilled high demand items to prevent lost sales
■ Arranged merchandise in attractive, organized, and strategically structured floor displays
■ Audited product expiry dates regularly to remove short dated items and mitigate stock loss
■ Maintained meticulous cleanliness, safety, and organization across all display areas
■ Coordinated seamlessly with store management and external suppliers for stock replenishment
■ Executed promotional setups, seasonal campaigns, and special marketing offers effectively

■ Supervised daily food service operations ensuring full compliance with hygiene, sanitation, and
food safety standards
■ Conducted regular inspections of kitchen and service areas to maintain strict cleanliness and
regulatory requirements
■ Trained and mentored front-of-house and back-of-house staff on food handling protocols and
hygiene best practices
■ Monitored food storage, temperature control, and expiry management to eliminate contamination
risks
■ Coordinated with procurement and suppliers to ensure timely stock replenishment of food and
hygiene supplies
■ Resolved operational issues and customer concerns promptly, maintaining high standards of
service quality
■ Prepared and maintained accurate records of hygiene audits, incident reports, and compliance
documentation

■ Managed diverse customer inquiries efficiently via face to face communication, phone, and email
■ Provided comprehensive, accurate information regarding available products, service plans, and
policies
■ Guided clients through the purchasing process by matching their specific needs to suitable
solutions
■ Processed orders, service transactions, and payments using dedicated internal systems
■ Resolved complex customer issues and complaints with a calm, solution oriented approach
■ Cultivated strong, long term customer relationships to improve brand loyalty and retention
■ Followed up with clients post purchase to gather valuable feedback and offer continued
assistance