نيخيل CHOUDHARY

Worked as an Associate Manager at IDFC FIRST Bank, responsible for managing frontline banking operations, customer relationship management, and business development activities. Handled direct interactions with clients on a daily basis, understanding their financial requirements and recommending suitable banking products and investment solutions. Managed end-to-end sales activities including lead generation, cross-selling, upselling of CASA accounts, insurance, loans, credit cards, fixed deposits, and other banking products to achieve monthly business targets. Conducted cold calling, follow-ups, field visits, and customer meetings to acquire new clients and maintain strong relationships with existing customers. Served as a frontline officer ensuring smooth branch operations, efficient customer handling, and quick resolution of client concerns while maintaining high service standards. Performed KYC verification, documentation, compliance checks, account opening procedures, and other banking paperwork in accordance with RBI and bank guidelines. Assisted customers with transaction-related queries, digital banking services, and financial product awareness while ensuring accuracy and confidentiality in all banking operations. Coordinated with internal teams for customer onboarding, verification, and service fulfillment, while maintaining operational efficiency and delivering a professional customer experience. Demonstrated strong communication, sales, client servicing, and relationship management skills while contributing to branch growth and overall business performance.