Nikhilesh Kovvuri

• Assisted users with system navigation and usage, ensuring smooth HR operations and IT support.
• Provided Level 1 HRIS support for end users on SAP SuccessFactors EC, Onboarding, Recruiting
& Handled user access requests, account setup, and role-based permissions under defined
processes.
• Supported employee lifecycle activities including hiring, onboarding, employee data updates, and
separation-related requests.
• Logged and tracked incidents, resolving basic issues
• Delivered end-to-end IT support and managed system setup, software installation, and user
accounts.
• Provided technical assistance for educational platforms, coding tools, and SAP SF EC &
Onboarding learning activities.
• Conducted hands-on training sessions on Scratch programming and support SAP SF System
Practice.

• Delivered end-to-end IT support and managed system setup, software installation, and user
accounts.
• Conducted & provided hands-on training sessions on Scratch programming & technical
assistance for educational platforms, coding tools.

• Gained exposure to ITSM (ServiceNow), NOC, IAM (Ping & SailPoint), and cloud documentation.
• Supported security and infrastructure teams in cloud and network environments.

• Enhanced Equivestos website and integrated backend with Dynamics 365 using JavaScript
• and .NET.
• Created dynamic user interfaces, improving stakeholder access and experience.