IT Manager
Business Trading Company
Total years of experience :14 years, 5 Months
Responsible for the day to day IT Management for all group companies in UAE such as Data Center
Operation, Complete IT Management for Head Office & Branch Office, Retail operations, Managing local
and cloud Servers, Firewalls, Desktops, Various Applications, ERP Systems, LAN, WAN, VLAN and Avaya
Telecommunications.
Responsible for the in house software team Management (Team size 12), Website migration,
hosting, security, version release, IOS & Android app release, Gitlab &Jira administration,
Digital Transformation for group companies
• Amazon Webserver administration for ASKVIDER Project
• Managing Active Directory Users and Computers, Domain Naming System (DNS) and DHCP in
Windows 2012 and 2016 Server Platform.
• Amazon Linux administration for askvider website.
• Managing Azure AD and Email Services in Microsoft Office 365 Business Essential Platform.
• Preparing Yearly Budget for IT Department, Planning & Executing Company Projects.
• Administration and Scheduling of Veeam Backup Execution (9.0)
• Pre-Planning company Upcoming Projects and doing preventive actions for IT Infrastructure
• Building and Managing Hyper V- Servers, Hyper V Host Installation, Failover Clustering for High
Redundancy.
• Preparing the Documents, Controls & Standards.
• Protection for End point and Servers with Sophos Client & Server Antivirus Administration and setting
up various policies.
• Maintaining Password policy, account unlocking, Password reset in Active directory Services
• Group Policy Management.
• Managing Sophos and Barracuda cloud Email Gateway.
O TH ER SK I L L S
• Microsoft Word, Excel, Power Point, Access
LA NGUAG E SK I L L S
• English | Malayalam | Hindi
P ERSONA L TRAI T S
• Easy going and quick learner
• Independent team player with leadership qualities
• Ability to work under pressure3
• Managing Exchange 2016 administration.
• Monitoring and Maintaining Synology NAS Storage
• Provides Application support for Insurance Broking Software (SIGORTA).
• Print server administration for Head office and Branch Office (AQrate) and managing printers.
• Shared Folder Management.
• Scheduling Cumulative and Security updates for Exchange Server and other Servers periodically
upon release.
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Ensuring patches and security upgrades are applied to core servers.
• Configuration and administration of Fortigate100 D (HA), 80D and 70D with VPN connection, setting
up policies and monitoring Network performance and bandwidth issues.
• Configuration and administration of Site-to-Site VPN between Head office & Branch Office
• Administration of Avaya Aura & IP Telephonic systems (Avaya 1616 & 9621) in the head office and
Branch Office.
• Outlook configuration (2010.2013, 2016, Office 365) and troubleshooting
• Biometric / Access control installation and configuration
.
• Managing Microsoft Product Licensing and Annual Maintenance Contact for Hardware and Software
and Network.
• Responsible for Website Management by maintaining CPanel, DNR Records and SSL Certificates
and Email Security Certificate management (GoDaddy)
• IT Asset Management with Snipe-IT open source software and conducting inventory periodically.
• Digital Marketing, SEO, Google AdWords, Social Media Campaign for Askvider website
• Designing, Implementing and Maintaining Active directory Domain Users and computers in Windows servers 2003/2008
• Creating standard process for group policy deployment
• Updating servers with latest service packs and hot fixes
• Checking alerts and server utilization
• Print server administration
• RSA Administration
• Experience in Citrix servers and administration with the help of citrix management console
• Experience in Citrix XenDesktop
• Providing support to XenDesktop users globally with the help of Desktop Director
• Co-ordination with onshore Datacenter team for major issues
• Attending tickets opened in BMC Remedy Ticketing system
• Experience and knowledge with designing installing and implementing VMware ESXi 5.1 and VMware VCenter Server5.1
• Experience and knowledge in installing and implementing EMC Storages (VNX)
• Experience in CISCO UCS Servers
• Experiecne in Symantac Backup
• Supporting the entire business operations with appropriate IT solutions in terms of software & hardware
• Manage Active Directory Services. Managing user accounts, groups etc in the AD by granting minimum level of appropriate permissions
• Hardware/Operating system and application support for servers, desktops, thin clients and laptops
• PGP encryption on laptops and desktops
• Installation and configuration of CISCO VoIP phones
• Managing Help Desk Administration including:
• Attending helpdesk tickets as per severity level.
• Respond to escalated help desk issues.
• Interact with internal clients on all levels to help resolve IT-related issues and provide answers on time
• Asset Management and vendor co-ordination to fix server/desktop/laptop hardware issues
• Maintaining WDS Server and uploading patches to Builds
• Monitoring and reporting status of Windows and Anti-Virus updates
• Sending outage report to Client Management Team
• Attending tickets opened in TrackIT Ticketing system
• Providing Remote Support for employees and clients in different locations (US, Canada & Bulgaria)
• Working with client technical team for the implementation of new applications