Web Developer
Freelancer
Total years of experience :14 years, 4 Months
working as a freelance web developer from 2015 January to till now. My recents works are updated in www.nikhilroy.in
Worked as ELSE (E-Learning Support Engineer) Manager with Next Education India Pvt Ltd from Feb 2011 to 31st May 2014. Next Education India Pvt Ltd is an E-learning Company, I started my career with them as a Support Engineer and left as Manager. And achieved 2 awards best performer of the year and top 3 ELSE in India.
Managing 36 E-Learning Support Engineer placed in different locations of Kerala to support the application server.
Maintaining various reports of ELSE’s
Complaint Processing
Coordinating with various vendors to resolve the complaints.
Managing and maintaining a computer network with an application server
User Account Management & password reset.
Application support.
Troubleshooting of hardware and network devices
Preparing usage reports.
Have to update the application server when the new versions releases.
Client software management
Anti-virus installations and updations.
Providing training to the newly joined staffs. in client place
Manage, train, and help team members; help resolve any issues.
Provide guidance to the team based on management direction
Task allocation.
Timesheet Management.
New purchase order creation
Hardware asset tracking
Worked as Desktop & Network Engineer. Managing & maintaining more than 150 Desktop Computers, Application Software’s and networking from June 2009 to Feb 2011.
Managing & maintaining more than 150 Desktop Computers
Assembling & troubleshooting new computers
Printer Configurations, Network printer configurations.& Scanner’s
Backup Operations.
Servicing of computers with LAN support
Was also responsible for maintenance and backup support
Virus scanner installations and updations
Windows patch management and Tracking the updations & Performing Logs
Monitoring Network devices
Software & hardware inventory
User Account Management & password reset
Application support and Antivirus Support
Windows 2003 server patch management
File server access permission to end-user’s
Printer deployment
Microsoft Windows Vista & XP and MS Office
Outlook installation, troubleshooting and support for local and remote end users
Deployed and supported desktop computers, workstations and servers
Symantec Antivirus support & Trouble shootings.
Windows server 2003 DHCP and File server monitoring and access permission to user’s.
Completed 12th grade in 2004
Completed 10th Grade in March 2002