Nikhil Roy

working as a freelance web developer from 2015 January to till now. My recents works are updated in www.nikhilroy.in

Worked as ELSE (E-Learning Support Engineer) Manager with Next Education India Pvt Ltd from Feb 2011 to 31st May 2014. Next Education India Pvt Ltd is an E-learning Company, I started my career with them as a Support Engineer and left as Manager. And achieved 2 awards best performer of the year and top 3 ELSE in India.

 Managing 36 E-Learning Support Engineer placed in different locations of Kerala to support the application server.
 Maintaining various reports of ELSE’s
 Complaint Processing
 Coordinating with various vendors to resolve the complaints.
 Managing and maintaining a computer network with an application server
 User Account Management & password reset.
 Application support.
 Troubleshooting of hardware and network devices
 Preparing usage reports.
 Have to update the application server when the new versions releases.
 Client software management
 Anti-virus installations and updations.
 Providing training to the newly joined staffs. in client place
 Manage, train, and help team members; help resolve any issues.
 Provide guidance to the team based on management direction
 Task allocation.
 Timesheet Management.
 New purchase order creation
 Hardware asset tracking

Worked as Desktop & Network Engineer. Managing & maintaining more than 150 Desktop Computers, Application Software’s and networking from June 2009 to Feb 2011.

Managing & maintaining more than 150 Desktop Computers
 Assembling & troubleshooting new computers
 Printer Configurations, Network printer configurations.& Scanner’s
 Backup Operations.
 Servicing of computers with LAN support
 Was also responsible for maintenance and backup support
 Virus scanner installations and updations
 Windows patch management and Tracking the updations & Performing Logs
 Monitoring Network devices
 Software & hardware inventory
 User Account Management & password reset
 Application support and Antivirus Support
 Windows 2003 server patch management
 File server access permission to end-user’s
 Printer deployment
 Microsoft Windows Vista & XP and MS Office
 Outlook installation, troubleshooting and support for local and remote end users
 Deployed and supported desktop computers, workstations and servers
 Symantec Antivirus support & Trouble shootings.
 Windows server 2003 DHCP and File server monitoring and access permission to user’s.