NIKITHA ساجيف

• Assist in managing day-to-day telecommunication sales operations and team activities.
• Support the sales team in achieving monthly and quarterly revenue targets for telecom products and
services.
• Coordinate with sales representatives to ensure smooth client onboarding and service activation processes.
• Maintain and update customer databases, sales records, and performance reports.
• Handle customer inquiries, resolve complaints, and ensure high levels of customer satisfaction.
• Prepare sales reports, performance dashboards, and management summaries for review.
• Assist in developing and implementing sales strategies to grow the telecommunication client base.
• Liaise with telecom service providers and internal teams to ensure timely delivery of services.
• Conduct competitor and market analysis to identify opportunities in the telecom sector.
• Support team training on new telecom products, promotions, and sales techniques.

• Led, mentored, and motivated a team to achieve service and performance targets.
• Monitored daily operations and ensured adherence to company policies and quality standards.
• Assigned tasks, managed schedules, and tracked team performance metrics.
• Resolved customer escalations and ensured timely issue resolution.
• Conducted training sessions to enhance team skills and productivity.
• Prepared reports and provided insights to senior management.
• Implemented process improvements to increase efficiency and customer satisfaction.
• Fostered a positive work environment and drove team engagement.

• Identified and pursued new business opportunities in target markets.
• Built and maintained strong client relationships to drive sales growth.
• Developed and implemented strategic business plans to achieve revenue targets.
• Conducted market research and competitor analysis to inform business strategies.
• Prepared and delivered persuasive presentations and proposals to clients.
• Negotiated contracts and closed deals while maintaining profitability.
• Tracked and reported sales metrics and business development performance.
• Attended industry events and networking sessions to expand the business network.

• Identified and developed new business opportunities to expand client base in travel and manpower sectors.
• Built and maintained strong relationships with corporate clients and recruitment partners.
• Prepared proposals, quotations, and presentations to support sales conversions.
• Coordinated with operations and recruitment teams to ensure timely delivery of services.
• Managed front-desk operations including welcoming visitors, answering calls, and handling correspondence.
• Assisted walk-in candidates with registration, document submission, and initial screening.

• Identified and pursued new business opportunities in the UPVC doors and windows market.
• Built and maintained relationships with clients, architects, contractors, and dealers.
• Prepared and presented proposals, quotations, and project solutions to clients.
• Negotiated contracts, pricing, and terms to maximize profitability.
• Participated in exhibitions, trade shows, and marketing events to enhance brand visibility.
• Ensured high customer satisfaction through follow-ups and after-sales support.