Nikolaos Aravanis

• Design and development of technical content defined in the Statement of Work.
• Design the EMC solution.
• Prepare technical architectural and implementation design documents and works with internal team and customers to develop the Implementation plan.
• Help to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation.
• Contribute to the development of strategies, policies and best practices through participation in management meetings and other direct contributions. Develop and cultivate strong customer relationships ensuring a ''Customers for Life'' relationship.
• Adhere to proper escalation and change control procedures, Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures.
• Support the installation, customization, and integration of the solution.
• Participate, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be a delivered in the engagement.
• Responsible for the creation of proposals that address current and evolving client requirements.
• Responsible for the creation of proposals that address current and evolving client requirements. Participates in requirements gathering for project engagements.
• Lead project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation.

• Provide software related custom integration and implementation support of EMC products at the customer site involving expanded and often complex configurations in unique and idiosyncratic environments

• Perform expanded and often complex and/or extended-stay software implementations
• Install or upgrade EMC software and hardware products in complex Open Systems environments.

• Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of EMC products implemented.

• Maintain understanding of existing or potential customer software/hardware and machine situations.
• Troubleshoot problems that arise

• Proactively alert customer of potential problems based upon strong working knowledge of software and hardware compatibility within the customer's unique IT environment

• Actively work to educate others in the region and nationally on potential problems and resolutions

• Provide knowledge transfer throughout and at the completion of assigned projects

• Work with customer throughout entire process to ensure satisfaction through resolution of customer situations

• Successfully manage relations with Customers utilizing negotiation and influencing skills to acquire the internal and external resources necessary for optimal results

• Plan, Execute, Monitor and Control company projects within the region of Egypt
• Establish the best possible plan to achieve project goals in line with the project contract

• Manage Resources efficiently to achieve project goals
• Control and Monitor project progress

• Created a custom software tool to efficiently control projects and provide quick and accurate information to various departments involved in the projects tailored for each department’s needs.
• Operate, update and backup company SAP project management system

• Establish and maintain company website
• Plan, Execute, Monitor and Control company regional IT Database projects

• Risk Management
• Maintain and Operate the company’s database systems

• Creation and implementation of Belarosa’s internal IT security policy.
• Creation of Belarosa’s disaster recovery policy.
• Creation of Belarosa’s support operation center in Egypt.

• Maintain and manage the company’s platform (including troubleshooting)
• Create UNIX queries to retrieve information from the system for use by the marketing department
• Supervise a taskforce of 5 application operators and delegate tasks
• Operate, Maintain and Backup the platform’s database system

• Produce daily, weekly and monthly reports for assessment by management and marketing department
• Create and operate and electronic system for scanning transactions for anti-fraud

• Create marketing material for the company’s restaurants (Flyers, posters, ads in magazines, billboard ads using

• Photoshop and CorelDraw)

• Maintenance and update of the restaurant’s website

• Create DB for inventory management and accounting

• Provide assistance to users of information management services (ex. by configuring and optimizing software)

• Train users in the use of new software applications, providing guidance and assistance with new or amended IT- related policies and procedures

• Network supervision

• Install, operate, and maintain new hardware and software applications

• Work in a group environment with the rest of the assistants for the smooth operation of the computer labs.

• Database operator of Trademark Applications and Registrations

• Processing and Filling invoices electronically regarding Trademark Application and Registration matters.

• Helping with the website development of the company’s website and following up updates needed for the site.(www.europeantobacco.com)
• Maintenance of the company’s computer network and server.