Infrastructure Architect
IBM Global Services
مجموع سنوات الخبرة :22 years, 5 أشهر
Working as Technical Solution Manager for Infrastructure Services.
▪ Solution capabilities across the GTS portfolio i.e. SO, DC, Cloud,
Mobility, System, Resiliency, EUS,
▪ Translate RFI /RFP to deliver solutions.
▪ Drive adoption of best practices into Solutions.
▪ Provide cost case for Global delivery for bid team through to
price release.
▪ RoM solution to BAFO solution release for uplifts & pricing.
Working as Account Service Delivery Lead/ Manager and responsible
for:
▪ IT Service Delivery.
▪ Data Centre Management.
▪ Quality Management.
▪ IT Solutioning.
▪ IT Project Planning and Execution.
▪ People Management.
Working as Technical Delivery Lead and responsible for:
▪ Managing the Service Delivery for Wintel, VMware, Lotus Messaging & Collaboration, Blackberry, ISA & Symantec Backup Solution.
▪ Ensuring a minimum of 99% Service Availability.
▪ Managing a 16x6 SLA Based Support window.
▪ Managing different technology teams.
▪ Working as Sr. Specialist for Global Messaging Infrastructure comprising of Lotus Domino & Microsoft Exchange.
▪ Acting as a SPOC for Lotus Infrastructure and any issues with messaging infrastructure.
▪ Re-Architecting the Messaging Infrastructure for better co-existence of Lotus Domino & MS Exchange.
▪ Developing Lotus Domino based Applications for better management of IT Support & other business requirements.
▪ Investigation of irregular behaviour of Lotus Domino and initiating corrective actions.
▪ Acting as IT Infrastructure Change Coordinator for India region.
▪ Work with clients and other team members to support IBM Lotus Domino/ Sametime/ Blackberry Infrastructure.
▪ Managing Client Infrastructure remotely from Global Command Centre.
▪ Work with clients and other team members to architect and develop IBM Lotus Domino/ Sametime Infrastructure and Solutions.
▪ Respond to RFPs (Request for Proposals) from clients with messaging solutions (including sizing, migration plan, transition plan, etc)
▪ Lead and deliver project based engagements doing architecture, design and deployment.
▪ Managed and maintained McAfee Epolicy Orchestrator Server.
▪ Migration process from Windows NT 4.0 to Windows 2000 Pro.
▪ Migration process from Lotus Notes Client v4.6 & v5.0 to v6.5.
▪ Used to work as a Laptop Service Engineer.