Project Manager
Intertec Systems
Total years of experience :11 years, 11 Months
• Placed at the client site, reporting to the CTO, for management of projects within the IT shared services.
• Management of vendor teams and acting as the point of contact between the Business Units and the vendors.
• Management of projects with Scrum methodology.
• Study of business requirements and manage the implementation of Microsoft Dynamics CRM and Microsoft Dynamics AX.
• Functional testing of the applications.
• Budget, resource, schedule and risk planning and tracking.
• Working with the team on analysis and closure of KPMG and Internal Audit findings across all the Business Units.
• Creation of IT Roadmap of the organization by mapping strategic and technological initiatives to projects.
• Project proposal, contract, budget and schedule preparation and monitoring.
• Perform Business analysis and preparation of functional requirement specification for customised applications for the clients.
• ERP implementation to cater to customer requirements and training them on different modules.
• End to end functional testing of the applications.
• Perform pre sales demonstrations.
• Training the clients on different products and assist them in performing UATs.
• Handle client queries and issues and resolution of the same.
• Risk management and monitoring.
• Act as a technical writer for different application releases and implementation.
• Handle social media marketing of the company.
• Project contract negotiation with the vendor and preparation of the same.
• Budget preparation, tracking and cash flow analysis.
• Stakeholder and communication management of the project.
• Requirement analysis for the application and preparation of business requirement specification.
• Ensuring the alignment of project implementation with the strategic objectives of the organization.
• Planning and monitoring of project scope, timelines and vendor resources.
• Joint reviews with the vendor and issue resolution.
• Risk management and monitoring.
• Functional testing of the application.
• Drew up the contract for projects taking into account the scope of implementation.
• Requirement elicitation for the implementation of the above mentioned systems.
• Preparation of functional requirement specifications.
• Estimated, planned and tracked the project schedule and resource allocation to meet the project timelines, budgets and scope of work.
• Managed vendors with respect to milestone deliveries, issue resolution, payments and ensured adherence to SLAs.
• Co-ordinated among cross functional teams to ensure system implementation in respective areas.
• Identification of integration scope among different applications.
• Identified and monitored risks throughout the project tenure.
• Managed change requests, exceptions and escalations of all the projects.
• To conduct regular Project Review meetings with all the stakeholders and provided status reports to senior management.
• Preparation of MIS reports and dashboards.
• Carried out an end to end testing of the applications against business scenarios to ensure alignment with business requirements for project sign off.
• Participated in vendor evaluation, finalisation and generated supporting documents.
• Prepared cash flow analysis for projects to obtain management approval and schedule payments to the vendors.
• Defined Change Management procedure for the projects and organised Change Control Board meetings.
• Training the users on the implemented solutions and ensured effective usage of the systems.
• Design of policies and procedures for the IT Support team.
• Management of the Service desk and Support teams.
• Facilitation of the creation of Knowledge Database for the Support team.
• Liaise with the clients for finalisation of business requirements and generation of documents for the same.
• Preparation of proposals and Statement of work for client engagements.
• Management of budget, schedule, resources and risks for multiple projects.
• Successfully conducted issue & root cause analysis of traditional Project Management Method and feasibility study on implementing Agile and PRINCE2.
• Implementation of Agile in the programme and provided consulting to a sub-contractor on Agile methods.
• Developed a tool and test strategy to support and automate Agile implementation and the business processes.
• Developed Business Process Models with complete integration of cross-functional activities and defining team roles & responsibilities.
• Played a pivotal role in managing stakeholder expectations, trade-offs and interfaces among teams & vendors.
• Instrumental in benchmarking the performance of the company against industry standards using qualitative & quantitative analysis.
• Imparted training to team members on project management methods.
• Demonstrated excellence in rendering extensive process consulting to Samsung and to the programme team for a critical product delivery with rigorous constraints.
• Carried out extensive analysis of existing processes, implemented innovative solutions and designed processes thereby helping the team reach CMMI 1.2 SCAMPI B.
• Holds the distinction of representing the Project Team for ISO 9001:2000 Surveillance Audit & ensured zero non-conformances.
• Steered an initiative on Requirements Management Process Improvement including making recommendations through study of tools like DOORS, OSRMT & Rational Requisite Pro; this helped in improving programme performance & efficiency and eliminating the overall defects by around one third thereby improving the customer satisfaction level.
• Monitored the project, analysed data for customer billing and tracked service level agreements as a member of PMO.
• Improved the quality of testing and project performance by introducing traceability into the process, a new testing strategy and Bugzilla Tool in the project. Played a key role which aided the project to win Best Project Award.
• Recognised as one among the top 5 contributors of the project by the customer.
• Rendered consulting on CMMI (V1.1) processes to the customer & the team as the Process Lead for the Offshore Development Centre (ODC) of the leading Japanese multinational “Canon” and designed processes for them.
• Designed new processes and provided consulting for German automotive customer, Hella.
• Tested in-house developed applications and suggested improvements to the management.
• Played a pivotal role in helping Tata Elxsi win a pilot project from Hella against a top Indian competitor thereby expanding the account strength from 12 to 80 members.
• Steered automation of a workflow management system, and acted as the technical writer for the same.
• Functional testing of an application catering to finance and telecom domains.
• Successfully executed internal audits based on ISO 9001: 2000 and configuration management audits; analysed audit findings and ensured the closure of non-conformances.
MBA (Project Management and Management Consulting) from University of Leeds, U.K with Distinction in 2010. • Research Thesis: Using contemporary Project Management Methods (Agile and PRINCE2) to Improve Software Development. •Awarded Best Business Plan of the MBA cohort.