Manager
FIAT AUTOMOBILE INDIA LTD
Total des années d'expérience :22 years, 9 Mois
Role:
- Handling the Technical service team.
- Implementation of PDI in New dealer network
- Diagnostic tools & support
- Recall campaign launch & monitoring
- Vehicle Product complaint analysis & co-ordinate with quality for countermeasures at local level
- Field technical support to dealer
- Diagnosis and remedy of critical complaints at field through telephonic.
- Attend & resolve complicated Technical complaints in field through on site visits
- Warranty approvals on complicated technical warranty & high value claims
- Co-ordinate with Quality & E&D on Field failures & monitor the frequency of occurrence of defect for product improvement.
- Issuance of Service Circular and Information on product improvement
- Preparation for service readiness during new model launch.
- Special tools development by co-ordaining with local vendors.
Role:
• Handled West region service operations (Surat, Gujarat) & earlier Central region service operations (Chandrapur, Maharashtra) with a team of 3 Asst. Service Engineers and Dealer Team involving 5 Staff & 15 Mechanics/ Technicians
• Ensured effective service:
o Through dealer network for speedy repair/ overhaul of HCVs & accident repair work
o To special application customers like Reliance, Essar, Alok Industries for Mercedes Benz Fire Tenders Vehicle & Industrial Cranes Engines
• Accountable for:
o Interfacing with internal departments along with Hyva, MRF & Exide for resolving technical / warranty issues
o Conducting promotional activities like Service Campaigns, Customer Meets Dealer Development Training Programs, etc. for enhancing sales
o Managing inventories of spare parts and adhering to best inventory procedures to optimise storage conditions
Role:
• Looked after MP regional service operations with a Dealer Team of 2 Asst. Engineers, 3 Staff and 12 Mechanics/ Technicians
• Involved in:
o Ensuring effective services through dealer network for speedy repair/ overhaul of HCVs
o Interacting with Tata Cummins, Rane, Meritor, ZF & OEMs like MICO, Lucas, CD-TVS, UT, etc. for resolving technical / warranty issues
• Functioned as a Profit Centre Head for planning & executing action plans for reducing expenses
Highlights:
• Successfully worked as a founder member to start & improve service network process for Newly Start Company; managed & handled break down service support throughout India, Prepare Demo Vehicles for Marketing team and arranged RTO permits (state wise) & RTO admin activities from Surat. Create Profit Gain Centre.
• Played a key role in:
o Developing Service Team
o Improving Network in Gujarat
o Starting COCO workshop (company own Company operated)
o Developing & improving Dealer service Network at Satana MP
o Helping Marketing team to increase vehicle sales in MP Region
A) Reception of Customers/Drivers Complaints
B) Processing of job Cards
C) Prepare Repair Estimate and LPO’s for local Vehs Dealer and Vendors.
D) Arrange subordinate Repair Works, Arrange required parts for repair and B/D.
E) Prepare All Veh maintenance Schedule plan.
F) Arrange Mech. Team for B/D veh.
G) Job allotment to Mechanics as per their specialty.
H) Supervision and follow up all repair activities.
E) Fault diagnosis (Mechanical & Electronics) For Volvo & Mercedes
A) Reception of Customer Complaints
B) Processing of job Cards
C) Prepare Repair Estimate and take Approval for estimate work
D) Handling all kinds of major and minor repair of VOLVO Trucks and BUS.
E) Fault diagnosis (Mechanical & Electronics)
A) Customer Handling
B) Processing of job Cards
C) Fault diagnosis
D) Tipper Sites handling (around 30 vehicles)
E) Parts handling at sites.
F) Handling around 30 Buses as a Head Technician in Workshop
Corresponding Cource