NILESH MITRA

Senior Director at Carlson Rezidor Hotel Group

• India
• March 2005 to December 2017

South Asia

Senior Director at Carlson Rezidor Hotel Group

• India
• March 2005 to December 2017

Human Resources, South Asia - (Regional Office & Hotels)
Significant Contributions:
 Driving strategic decisions on building brand capabilities of the present talent landscape of over 17, 000 employees
 Formulating HR strategy & execution for commissioned / pre-opening hotels in South Asia, as part of long term strategy
deployment (LTSP)
 Defining Standard Operating Processes (SOPs) for pre-opening & commissioned hotels
 Talent Retention through career-path creation, performance management, reward & recognition mechanisms & Hi-
Potential identification. Instituted & managed career development programs to build internal capabilities
 Guiding strategic talent acquisition initiatives by creating an employer brand and ensuring development of robust tools for
talent selection, acquisition & development
 Estimating optimal workforce requirements, finalizing and managing manpower budgets in coordination with the general
managers/ hotel HR heads
 Managing multiple issues with matrix reporting relationships and leading transformation
 Providing advice on customized approaches that they can drive individual businesses, to address specific talent contexts,
while ensuring alignment with talent strategies of the group
 Coaching & counseling General Managers/ Business Leaders to identify and drive change initiatives in line with
requirements of the business
 Evaluation & improvement (E&I) in the PMS framework through 70:20:10 principle
 Consistently achieved & enhanced employee engagement scores year on year translating to high employee morale
 Facilitated Code of Conduct to position the brand as a responsible business entity
 Effectively used the brand’s Business Intelligence system as well as Best Practices of all hotels to arrive at significant cost
savings from a manpower perspective without any dilution on delivery standards

Human Resources at Radisson Bu Plaza Hotel

• March 2000 to February 2005

Regional Trainer at Radisson Bu Plaza Hotel

• India
• March 2000 to February 2005

Human Resources - Learning & Development
Significant Contributions:
 Headed talent development, formulation and implementation of learning strategies
 Validated as

Asst. Training Manager

• June 1992 to February 2000

Management Trainee at Taj Mahal Hotel

• India
• June 1992 to February 2000

Joined as

• to

organization’s strategic plan and ensure HR practices are consistent with identified objectives. (business partnership / right
sizing / commercial orientation)
 Driving setup of an HR organization for supporting business growth in South Asia. (Opening 8-10 hotels each year / growing
from 7, 000 to 17, 000 employees over three years).
 Credibility as hospitality columnist (FHRAI, TravTalk, India Restaurant Congress etc.) / guest speaker in domestic (HRANI,
Franchise India, Management Institutes etc.) & international forums (Corporate L&D Asia Summit - 2014, Singapore / HR
Transformation Asia - 2015, Singapore etc.)
 Championed RB causes (supervised allocation of USD 40, 000 improving school sanitation, impacting 1500+ students)

Management Trainee Operations at Taj Mahal Hotel

• India
• to