Document Controller
MCC
مجموع سنوات الخبرة :16 years, 10 أشهر
● Coordinate the activities of Document Control, including distribution of documents, tracking and reporting on document review progress Work independently to facilitate group activities
● Assist with the implementation, management and administration of the department electronic document management system
● Reporting on the performance of the document control system for review and as a basis for improvement of the documents control system
● Preparing Presentation, documentation, video and audio preparation for the marketing and business operation need
● Scheduling and Coordinating training
● Preparing English communication class documents and videos
● Online Training Quality control and supervision as assigned
● Plan, organize and prioritize own work on a daily basis to meet deadlines set by others within the team or department
● Handling information of a confidential nature
● Prepare and edit various documents in Microsoft Word, Microsoft Power-point and Microsoft Excel
● Input information to departmental systems in order to maintain departmental records and facilitate access to and retrieval of information e.g. keep record of leave and absences
● Co-ordinate arrangements for meetings, record meeting agreements/actions and following up.
● Handling information of a confidential nature
● Knows when to act on team leader`s or member`s behalf and when to direct issues to team member or delegate.
● Conducting training for the new hire batches on product and process and refreshers based on the TNA (Training Need Analysis) received from operations and clients.
● Reporting to the Team Lead on daily targets, training needs and then providing the training effectively to the needed bottom performer.
● Developing Team bonding within the new hires there by giving the maximum throughput and yield from the new hires.
● Conducting weekly review to the new agents about their individual KPI’s to increase their productivity and to develop their interpersonal skills.
● Creating the importance of customer service to the new hires for delivering the maximum quality to the customers
● Mentoring, Monitoring and Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
● Reporting to the team lead with the weekly targets that is achieved and missed out and then creating an action plan to achieve the same.
● Maintaining an MIS on the refreshers conducted so that making the refreshers qualitative.
● Initiated a process on online feedback to the agents to increase the quality and then the CSAT%.
● Using 7 QC tools to deliver Qualitative service
● Handling the calls for trouble shooting the queries of Global Telecom company.
● Briefing the agents on the Topics that are well versed in order to reduce the talk time.
● Supporting to handle the nesting bay in the operations post the training.
● Handling the queue during heavy call flow.
● Worked as Quality Analyst for the same telecom process for new associates
● Recruiting Employees, Job Description, Explaining Company Policies
● Job Allocation; Maintain a good working relationship with Employees
● Safety and Welfare measures of Employees in workplace
● Retaining the employees of organization.
● Leave Management.
● Handling various monthly misc. expenditures of the company.
● Solving day to day problems among the employees.
A study on “Safety and Welfare measures in Dalmia Cement (Bharat) Ltd” for 2 months