Director/Independent Consultant, Business Enablement Services
KPMG
Total des années d'expérience :11 years, 4 Mois
Accomplishments
• Conferred Ambassador award for leading global initiatives
Responsibilities
• Directed comprehensive people development initiatives for ~265000 diverse employees across the KPMG network
• Fostered collaboration by working closely with senior executives, business stakeholders, consultants, and regional leads and delivered impactful leadership kick-off presentations and regional roadshows
• Conducted meticulous needs analysis and process design workshops, proactively engaging with each team to discern precise requirements, capture impacts, and define to-be processes and end-user roles
• Formulated a robust OCM strategy and managed the development and delivery of all the deliverables proficiently by conducting thorough reviews to maintain stringent quality assurance standards, ensuring the delivered materials met the highest standards of excellence
• Estimated budgetary allocations and resource requirements meticulously, ensuring prudent financial planning
• Provided a measurable assessment of the program impact on key business indicators, aligning initiatives with tangible organizational outcomes and presented findings to leadership and business sponsors
Sold and led the strategy development work for an OCM project after the acquisition of Canada’ largest wine business, which generated a revenue of US$1 million in 2 months
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Initiated and sold another opportunity for the Point-of-Sale (PoS) discovery, implementation, and deployment support to the same client at the onset to acquire more business for another fiscal year
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Led multiple sales activities and shaped Go-to Market (GTM) strategies for Financial Services and Public Sector clients with a total sales value of more than US$25 million focused on finance modernization, workforce transition, talent management, succession planning, Diversity, Equity & Inclusion (DE&I), HR consulting services, and culture change
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Onboarded and coached new team members - both senior leadership and analysts in business development, talent management, and skilling, and shared best practices for setting up an offshore team model
Responsibilities
• Sold and led the strategy development work for an agile OCM project after the acquisition of Canada largest wine business, which generated a revenue of US$1 million in 2 months
• Spearheaded and sold another opportunity for the Point-of-Sale (PoS) discovery, implementation, and deployment support to the same client at the onset to acquire more business for another fiscal year
• Pioneered multiple sales activities and shaped the Go-to Market (GTM) strategies for Financial Services and Public Sector clients with a total sales value of more than US$25 million focused on finance modernization, workforce transition, talent management, succession planning, Diversity, Equity & Inclusion (DE&I), HR consulting services, and culture change
• Counseled and mentored team members - both Directors and Analysts in business development, workforce transition, OCM, and performance management, fostering professional growth
Accomplishments
• Received Client Rock Star award for leading a technology transformation project for a crown corporation in Canada
• Conferred Pinnacle award for outstanding contribution on projects in the Kingdom of Saudi Arabia (KSA)
• Received Ardent Achievers award for going extra mile, delivering high-quality products, exceeding client expectations, and contributing to the practice
• Awarded EDGE badge to recognize the significant contribution made for empowering delivery for growth and excellence and strengthening offering and brand
Responsibilities
• Engaged with prestigious multinational clients across Public Sector and Resources and led and delivered comprehensive engagements with a focus on workforce transformation, HR modernization, digital transformation, process design, systems implementation, PMI, OCM, change measurement, and L&D
• Conducted leadership workshops to co-create client north star or strategic vision, identified stakeholder groups impacted by change along with potential risks and resistance, created target-state operating model and process designs, and formulated strategies and plans to guide integration planning, drive user adoption, and maximize deal value
• Fostered close collaboration with key business stakeholders, including c-suite, leadership, department heads, general managers, and team members, ensuring alignment and achieving impactful outcomes
• Used AI-enabled measurement tools to evaluate program success that tied back to Key Performance Indicators (KPIs) and business benefits and presented findings and risks & mitigation plans in a concise and meaningful way to stakeholders
• Estimated diligently and closely monitored budgetary allocations and resource utilization for multiple projects
• Spearheaded and directed 10-30 cross-functional consulting teams and meticulously planned and oversaw project quality and timelines for crucial clients
• Fulfilled a dual role by effectively managing team performance and actively supporting team members during talent discussions, offering guidance to empower them in reaching their career aspirations
• Played a pivotal solution architect role in securing new business ventures by crafting and presenting compelling GTM strategies and Request for Proposal (RFP) responses, providing accurate estimations, proposing innovative solutions, drafting Project Initiation Letters (PILs) and Statement of Work (SoW) for esteemed clients
• Maintained high involvement in thought leadership, project extracurricular, knowledge transfer, recruiting, and upskilling activities by leading multiple business development and practice level initiatives and engagements: o Canadian lead for the People + Work Connect compassion project launched during the global pandemic powered by an analytics-driven platform to build connections to put people back to work o Advocate and advisor for SkyHive, a cloud-based workforce management and reskilling platform o Canadian ambassador for Technology Quotient (TQ), a unique offering that builds broad-based fluency around the hottest technology topics, such as Artificial Intelligence (AI), automation, blockchain, cloud, agile, etc. o Co-lead for Talent & Skilling Community of Practice (CoP) and lead for Learning Technologies o Core team member for Work & Workforce Transformation & People Analytics CoP o Market sizing analysis for growth strategy and business incubation for HR Modernization and EX o Cloud change leader, architect, and practitioner o Solutioning, proposals (RFPs/RFIs/orals), roadshows, Point of Views (PoVs), and GTM strategies o Talent & Organization/Human Potential (T&O/HP) practice engagement lead for gratitude, upskilling, networking
Accomplishments
• Received Green Belt award for Design - Systems Training Solutions
• Received Green Belt award for Development and Production - Review Integrated Product
Responsibilities
• Led multiple operating model, process design, change enablement, and L&D initiatives for global clients across industries, such as Financial Services, Resources, Aviation, Telecommunications, and Healthcare
• Orchestrated and led focus group discussions, interviews, and process design workshops with c-suite and employees to capture current vs. future state and design target operating model, process maps, organizational structure, and governance framework
• Led a few critical workstreams on a Resources project that generated a revenue of over US$3.2 million in 4 months
• Guided the ideation and enhancement of an internal custom content AI authoring tool that helped execute multiple large scale change and learning initiatives - 1200+ hours for the largest telephone operating company in North America, 350+ hours for Australias largest telecommunications company, etc.
• Ensured 0% fall-off rate on any scheduled or committed deliverables by effectively scheduling, coordinating, and monitoring project activities with sound work plans, assigning, and overseeing tasks, and verifying quality work products
• Led teams from onboarding to project completion, provided on-the-job feedback, and conceptualized a resources library to support knowledge transfer and engage a CoP
Responsibilities
• Created and revised technical documentation and user guides to ensure compliance and minimize learning barriers
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