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Nimer Ghunemat, Call Center Agent

Nimer Ghunemat

Call Center Agent·Italian tour Guide

Jordan

High school or equivalent, Telecommunications Engineering

Work experience

Total years of experience: 10 years, 5 months

Call Center Agent

January 2018 - Present

Italian tour Guide

Amman, Jordan

January 2018 - Present

• Working as a Call Center Agent handling customer interactions
in Italian and English.
• Providing professional customer support and resolving inquiries
efficiently.
• Ensuring high customer satisfaction and clear communication
with international clients.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Site Engineer

January 2016 - Present

Extensya

Amman, Jordan

January 2016 - Present

• I Worked at the Huawei Company (June 2016) till (3 of January
2018) at Field Microwave and Wireless in the installation &
Maintenance (M W & WL).
• Installation & Maintenance MW For All Sizes Diameters MW
Dish (0.3 m, 0.6 m, 0.9 m, 1.2 m, 1.8 m, 2.4 m, 3 m).
• Configuration For RTN Huawei & NE 40 E-Series X2 & ATN.
• Integration Fiber for RTN & ATN & OSN & NE 40 E-Series X2.
• Cutover For Links Microwave (Swap; Upgrade).
• Punching E1 For Cascating MW & BSC & BTS & OSN & ATN
& ZTE.
• Installation WL All Antenna (XP, XXP, 4 Port, 8 Port) .
• Swap Operation for Antenna OR RRU WL.
• Punching Alarms for All External Alarms for The Site.
• Dealing with ZTE devices & The work of Trouble Shooting on
the failure it. Trust Guider with People for All Areas Culture in
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Civil Engineering

Education

(Polytechnic University of Turin).

January 2012

January 2012

High school or equivalent, Telecommunications Engineering

Jordan

Al-Salt Secondary School.

January 2009

January 2009

High school or equivalent, Telecommunications Engineering

Jordan

Skills

AEROSPACE ENGINEERING
Intermediate
AEROSPACE ENGINEERING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
ENGINEERING ANALYSIS
Intermediate
ENGINEERING ANALYSIS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
TELECOMMUNICATIONS ENGINEERING
Intermediate
TELECOMMUNICATIONS ENGINEERING
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate
Italian
Expert

Training and Certifications

Certifications
Telecommunication Engineering