NOC ENGINEER
SERVSYS CORPORATION
Total years of experience :10 years, 9 Months
Handling of various customers for supporting Link failures
Managing the Crisis through Major incident Management process until resolution
Responsible to mentor/coach shift colleagues, thereby achieving excellence in customer service
Coordinating with Cisco TAC for complex issues and with vendors for hardware replacement
Hands on experience in Monitoring tool Kaseya VSA and Kaseya traverse
Integration of Customers into the Monitoring Tool and troubleshooting
Enabling IP accounting for the CE routers
Configured Netflow in IOS-XE and implemented in Switches for traffic monitoring
Configuring crypto as per change request
Configuring HSRP on the CE routers
Configuration of Cisco Switches - POE, voice VLAN, IP helper
Creating temporary login access for customer using TACACS
Designing of network infrastructure of Offices and configuration of Cisco devices as per requirement
As a Network Engineer at Federal Bank Datacentre location, we providing proactive Cisco based large scale enterprise network monitoring, management and maintenance for more than 1300 branches all over India.
Providing fault diagnosis, root cause analysis in all areas Routing(BGP, OSPF), Switching (VLAN, VTP, STP, Trunking), Wan (Leased Line, PPP, NAT, ) Security/VPN(IPSec, VPN).
Involved in customer network Bandwidth up gradation.
Hands on Cisco Routers and Switches (1700 series, 1841, 1905, , ASR 1006, ASR 1002, 3800, 2841) .
Configuring MAC address of connecting devices inside network on Router and Switches.
Performing day-to-day ticketing, event/alarm tracking job.
Following the company work flow to analyze, diagnose, isolate and rectify network faults
Coordinating with local / international service providers, local / international vendors and third-parity technical support for troubleshooting.
Real time working experience in configuring Policy based routing QOS etc.
Dual router implementation in 1500 branches.
Network Monitoring using Whatsup Gold.
*Maintaining 99.9% uptime of the Sify Internet Nodes in all Kerala.
*Analyze and interpret existing LAN/WAN infrastructures: provide information, advice or instructions and assist in problem resolution
* Analysed and corrected network troubles and performance issues for Corporate customers
* Implementation of Access-lists, Port forwarding, Configuration, Management &; troubleshooting of Cisco Routers & Switches
* Responsible for the O & M team for 55 Base Station (BS) & more than 120 Customers links across KL.
* Completed more than 300 Feasibility L2 Surveys in SMAC and more than 250 RF Implementations in (SMAC, Proxim & Radwin) products across KL.
* Completed more than 75 Feasibility L2 surveys in P2P and more than 60 implementation in P2P (Radwin) Product across Kerala
* Network support for VPN, IVPN and MPLS Corporate Customers.
DOP (Department of Postal) MPLS & VPNoBB Link 1691 Locations - Working in progress.
* Handling entire Kerala MPLS & VPNoBB link installations.(Primary Link - BSNL & Secondary Link for MPLS - Sify RF & VPNoBB - Airtel, Reliance & Idea Dongles)
* Providing remote configuration support to Sify engineers and vendors for HP routers and Juniper Switches.
* Adding the customer links using NMS Software
* Configuring the customer’s router.
* HP Routers: MSR 20-20 & MSR 30-20 Series
* Juniper Switches : Series.
Muthoot Fincorp MPLS Link 985 Locations - Working in progress.
* Handling entire Kerala MPLS link installations. ( Primary Link - Sify RF, Secondary Link - BSNL BB & Stand by link - Reliance & MTS Dongles)
* Providing remote configuration support to Sify engineers for FortiGate Routers
* Adding the customer links using NMS Software
* Configuring the customer’s router.
* FortiGate : 40C Series
HCL COMNET
a. The fedwide project (The Federal Bank ltd), Cochin. september 2013 - Till Date
Resident Engineer - Network.
* Configuring the branch routers with dynamic routing, access-list, crypto and enabling the same on distribution layer routers and also making necessary configurations on the core end routers to make the connection established.
* Provisioning new branches, by coordinating with service providers like BSNL and TATA for WAN circuit creation
* Troubleshooting ISDN using debugging and making necessary configuration changes to meet customer requirements.
* Configuring dynamic routing protocol (BGP) on CE Routers and troubleshooting MPLS Circuits and rectifying routing issues by coordinating with service providers.
* Troubleshooting Layer 2 connectivity issues on layer 2 Point to Point Links.
* Provisioning and managing of MPLS VPN circuits for maximum network uptime.
* Network monitoring with the help of front end tools like Whatsupgold.
* Creating various reports on network uptime for the client authorities.
IT SKILLS
➢ Platforms: Windows XP/Vista/windows7.
➢ Languages: Basic Knowledge in C, C++, C#, Html, Java, Visual Basic.
➢ Api s: J2EE (JSP, Servers, RMI), MFC.
➢ Methodologies: OOD, OMT, UML.
➢ Front End tools: MS Office 2007/2003, Photoshop, Visual Studio, Netbeans.
TECHNICAL PROFILE
➢ Certified in CCNA.
Cisco Id - CSCO12426502
➢ Doing CCNP.
