Training Executive
The Diplomatic Club
Total years of experience :14 years, 9 Months
- Conducts in-house Behavioural, Skills & Functional training programmes for Diplomatic Club employees.
- Plan and execute Training calendar, ensure timely delivery, maintaining the quality & meeting learning outcomes
- Conducts Training Need Analysis; develops reports to efficiently identify the current issues & trends, areas where trainings necessary & provide continuous employee development programmes.
- Design, develop, and produce training materials (e.g., training modules, facilitator/participant workbooks, manuals, job aids, games & other interventions)
- Ensures effectiveness of training programme, conducts follow up sessions & review.
- Evaluates training scores, prepare reports, appropriate documentation & review.
- Identify & ensure to use appropriate training interventions. Develop tailor made interventions on a need basis.
- Conducts One to One sessions to efficiently identify the performance gaps, employee grievances & concerns
- Participate in the development of the Training budget as required.
- Training Feedback analysis & Interpretation
- Conducts New Hire Orientations & liaises with respective internal department training coordinators to ensure departmental orientation.
- Assists with establishing policy guidelines so that employees understand expectations and parameters.
- Assisted in preparation & updation Standard Operation Policies, Implemented Competency Based Job Descriptions
- Assisted in updation of Performance Evaluation
- Verifies Cross Trainings, On the Job trainings & Other Functional Trainings that are conducting in the Club
- Assists in the strategic planning, implementation and introduction of projects for new systems in the field of Training & work towards Organizational Development.
- Preparing Cost-effective programmes to support & align with the Management’s Employee Development strategies
- Research and develop on the materials required for training.
- Ensure Maximum Guest Satisfaction by inculcating Excellent Customer Service, Etiquettes & consistent Motivation.
- Responsible of planning, organizing, conducting and supervising training processes within the State.
- Schedule and attend monthly meetings with departments to discuss and identify training needs.
- Schedules visit to Client educational institutions (State wide) for product training & Client assistance.
- Maintain a record for the level of market readiness of Executives, Training Coordinators assigned to Client Institutions.
- Populate the feedback pipeline for product enhancements and new product development.
- Plan and execute Training calendar for various internal training programs.
- Research and develop materials and aids required for training.
- Evaluating training scores, prepare reports& identifying its effectiveness.
- Develops and implement trainings and one to one mentoring sessions to the employees.
- Provide New Hire Orientations & coordinate with respective departments for departmental orientations.
- Conducts Product Trainings, Sales Trainings & Train the Trainer sessions as on need basis.
- Partners with Operational level Managers & Department Training Coordinators to assess if employees demonstrate improvement in their work.
- Conducts in-house trainings & new hire orientations.
- Coordinate and implement College recruiting initiatives.
- Collate daily, weekly and monthly report for timely reviews.
- Research and develop materials required for training.
- Provide Sales Training for Junior Executives
- Provide Telephone Etiquettes training for Telemarketing executives
- Prepare Curriculum for Communication & Personality Development Programmes.
- Conduct Group Discussion & Interview training for students.
- Identifying opportunities for continuous improvement, based on feedbacks from students, teachers & parents.
- Handle Employee Complaints, Grievances &Disputes, provide Counselling.
- Communicative English Training for students in the Institution.
- Take account of different levels and learning styles of students in the same class and provide an interactive communicative environment conducive to learning.
- Encouraging students to actively participate throughout class.
- Assessing and recording pupils progress by setting and marking coursework and examinations.
- Conducts trainings with small groups or on a one-to-one.
- Co-ordinate in-house Training Activities, Report Documentation & filing
- Assisted human resources department in designing training materials
- Carrying out field interview campaigns and advertising, arranging for all essentials needed for the recruitment drives.
- Assisted in employment policies development, administration & documentation.
- Administer Employee Disciplinary policies & procedures.
Won ‘Best Manager 2010’ in DCSMAT, Vagamon Won First Prize in 'Product Launch' Successfully completed an Organization Study at AGS Transact Technologies, Ernakulam. Successfully Completed Project on Employee Engagement at AJ Group of Institutions, Bangalore
Project on: Comparison of THE ACADEMIC ACHIEVEMENT MOTIVATION among students in Urban & Rural areas. Worked as a part time Enlish trainer with SEL International, Angamaly at this period
