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Nimrah Arsalan, Trust & Safety Specialist

Nimrah Arsalan

Trust & Safety Specialist·Teleperformance

United Arab Emirates

Diploma, Human Resources

Work experience

Total years of experience: 6 years, 7 months

Trust & Safety Specialist

November 2024 - January 2026

Teleperformance

Dubai, United Arab Emirates

November 2024 - January 2026

Reviewed and moderated high volumes of user-generated content, achieving 98%+ accuracy while
ensuring strict compliance with platform policies and community guidelines
Identified, analyzed, and escalated high-risk content, contributing to enhanced platform safety, risk
mitigation, and faster case resolution
Maintained high performance in high-pressure environments, ensuring consistent decision
accuracy and productivity
Acted as a key decision-maker in high-risk content scenarios, balancing user safety with policy
precision.
Built strong policy interpretation expertise, translating complex guidelines into accurate
enforcement actions.
Company industry:
Call Centers & Customer Care Outsourcing

Front Desk / Medical Receptionist

November 2019 - January 2021

Unison Capital Investment - MOHAP & EHS Hospitals and Healthcare centres

Dubai, United Arab Emirates

November 2019 - January 2021

Served as the first point of contact in government hospitals, managing diverse patient interactions
with professionalism and cultural sensitivity
Adapted quickly to multiple hospital systems and processes, supporting operations across various
UAE locations.
Maintained 100% data accuracy using Wareed and Riayati CRM systems, ensuring compliance with
UAE healthcare regulations and audit standards
Handled billing, insurance verification, and payment processing through concerned channels,
ensuring compliance with UAE healthcare regulations.
Maintained audit-ready documentation and strict adherence to confidentiality and healthcare
compliance standards.
Managed 80+ daily patient interactions, optimizing appointment scheduling, reducing waiting
times, and improving overall
Company industry:
Medical & Healthcare Equipment

Customer Services Executive

January 2018 - January 2019

Derby

Dubai, United Arab Emirates

January 2018 - January 2019

Handled 100+ inbound and outbound customer calls daily, achieving high first-call resolution (FCR)
and customer satisfaction scores
Provided technical guidance and troubleshooting when required, improving first-call resolution
rates.
Applied problem-solving and escalation skills for complex or unresolved issues
Assisted in campaigns, surveys, and data collection, supporting business goals and operational
insights.
Resolved customer complaints and escalations efficiently, improving customer retention and
service quality metrics
Company industry:
Banking

Insurance Operations Executive - Motor

January 2017 - January 2018

Excel Insurance

Dubai, United Arab Emirates

January 2017 - January 2018

Processed motor insurance applications and renewals, entering accurate vehicle and owner details
into company portals.
Conducted insurance data verification, checking registration, coverage, and claim history before
policy issuance.
Coordinated with underwriting and claims teams to resolve discrepancies, ensuring timely policy
issuance and compliance with insurance regulations
Company industry:
Insurance & TPA

Receptionist / Real Estate Agent

January 2016 - January 2017

Universal Properties

Ajman, United Arab Emirates

January 2016 - January 2017

Managed front desk operations across busy offices, greeting clients, handling calls, and directing
inquiries efficiently.
Coordinated property viewings, client follow-ups, and documentation, supporting successful
transactions
Maintained accurate administrative records, contracts, and databases, supporting smooth office
and operational workflow.
Delivered professional client support, resolving issues, providing information, and enhancing the
overall customer experience.
Company industry:
Real Estate

Guest Relations Coordinator - Events

January 2015 - January 2016

KDD Marketing Agency

Sharjah, United Arab Emirates

January 2015 - January 2016

Assisted in managing guest flow and event logistics, contributing to well-organized and
successfully executed events.
Supported guest registration, check-in, and coordination for events, ensuring smooth operations
and positive attendee experience.
Delivered friendly and professional customer service, helping create a positive experience for all
attendees.
Company industry:
Marketing

Education

Gabriel academy

February 2027

February 2027

Diploma, Human Resources

United Kingdom

Al Amaal English High School

January 2015

January 2015

High school or equivalent, General

United Arab Emirates

Skills

CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POLICY ENFORCEMENT
Intermediate
POLICY ENFORCEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
RISK ANALYSIS
Intermediate
RISK ANALYSIS
Intermediate
Receptionist
Expert
Receptionist
Expert
Front Office
Expert
Front Office
Expert
Secretarial
Expert
Secretarial
Expert
Marketing
Expert
Marketing
Expert
Administration
Expert
Administration
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Expert
Data Entry
Expert
Call Center
Expert
Call Center
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Management
Expert
Management
Expert
Preparation
Expert
Preparation
Expert
Project Management
Expert
Project Management
Expert
Cashiering
Expert
Cashiering
Expert
Documentation
Expert
Documentation
Expert
Microsoft Word
Expert
Microsoft Word
Expert
HR Strategy
Beginner
HR Strategy
Beginner
Employee Relations
Intermediate
Employee Relations
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Document Control
Expert
Document Control
Expert
Typing Skills
Expert
Typing Skills
Expert
Human Resources
Intermediate
Human Resources
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Typing
Expert
Typing
Expert
Call
Expert
Call
Expert
Cashier
Expert
Cashier
Expert
Insurance
Expert
Insurance
Expert
Training
Intermediate
Training
Intermediate
Public Relations
Expert
Public Relations
Expert
Talent Acquisition
Intermediate
Talent Acquisition
Intermediate
Performance Management
Beginner
Performance Management
Beginner
Real Estate
Expert
Real Estate
Expert
Negotiation
Expert
Negotiation
Expert
Business Development
Expert
Business Development
Expert
Sourcing
Beginner
Sourcing
Beginner
Hiring
Beginner
Hiring
Beginner
Interviewing
Intermediate
Interviewing
Intermediate
Oracle
Intermediate
Oracle
Intermediate

Languages

English
Beginner
Punjabi
Beginner
Arabic
Beginner
Urdu
Beginner

Training and Certifications

Certifications
Foundation

Hobbies

  • Watching Movies