FRONT DESK RECEPTIONIST
Al Qamra Holding Group
Total years of experience :13 years, 3 Months
Supervise Sales Representatives
•Communicate all employee relations issues, concerns, and incidents to Sales Managers
•Monitors calls, provide feedback to reps and assist reps on sales, assurance goals.
•Make sure all employees adhere to company policies and procedures
•Handle customer issues, resolution and communicate escalated issues to the Sales Manager.
Visit potential customers for new business
•Provide customers with quotations
•Gather market and customer information and provide feedback on buying trends
•Represent your organization at trade exhibitions, events and demonstrations
•Identify new markets and business opportunities
•Record sales and send copies to the sales office.
•Review your own sales performance.
Train housekeepers on cleaning and maintenance tasks
•Oversee staff on a daily basis
•Check rooms and common areas, including stairways and lounge areas, for cleanliness
•Schedule shifts and arrange for replacements in cases of absence
•Establish and educate staff on cleanliness, tidiness and hygiene standards
•Motivate team members and resolve any issues that occur on the job
•Respond to customer complaints and special requests
•Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves.
•Participate in large cleaning projects as required
•Ensure compliance with safety and sanitation policies in all areas.
Awards & Accomplishment
Deliver excellent customer service, at all times
•Deal with all enquiries in a professional and courteous manner.
•Keep up to date with current promotions and hotel pricing, to provide information to guests, on request,
•Fulfilled all reasonable requests from guests to ensure their comfort, satisfaction and safety
•Administer all reservations, cancellations and no-shows, in line with company policy.
Copy, scan and store documents
•Check for accuracy and edit files, like contracts
•Review and update technical documents (e.g. manuals and workflows)
•Distribute project-related copies to internal teams
•File documents in physical and digital records
•Create templates for future use
•Retrieve files as requested by employees and clients
•Manage the flow of documentation within the organization
•Maintain confidentiality around sensitive information and terms of agreement
•Prepare ad-hoc reports on projects as needed
Organize and coordinate meetings, conferences, travel arrangements
•Take, type and distribute minutes of meetings
•Implement and maintain office systems
•Maintain schedules and calendars
•Arrange and confirm appointments
•Organize internal and external events
•Handle incoming mail and other material
•Welcomes visitors in person or on the telephone
•Maintains security and issues visitor badges.
•Maintains telecommunication system.
•Maintains safe and clean reception area.
•Maintains continuity among work teams.
•Contributes to team effort.