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Nina Mae Dacuran, Workforce Management Analyst

Nina Mae Dacuran

Workforce Management Analyst·ResultsCX,

Philippines

Bachelor's degree, Business Management

Work experience

Total years of experience: 6 years, 7 months

Workforce Management Analyst

September 2021 - January 2026

ResultsCX,

Pasig City, Philippines

September 2021 - January 2026

• Delivered real-time updates and detailed reports for operations on leave requests, ensuring accuracy and timeliness.
• Maintained scheduling software by processing call-in notifications and updating leave data.
• Implemented coding solutions for agent notifications, contributing to seamless operations.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Records Associate

November 2018 - May 2020

Action Able Inc.,

Makati City, Philippines

November 2018 - May 2020

• Successfully streamlined data collection processes, supporting operational efficiency.
• Achieved top-tier productivity in document filing and retrieval systems.
• Contributed to team productivity by improving document management procedures.
Company industry:
Financial Services
Job role:
Administration

Project Coordinator

August 2017 - February 2018

Great Year Industries Corp.,

Makati City, Philippines

August 2017 - February 2018

• Supported operational strategies, enhancing client relations and driving in-house sales.
• Collaborated with stakeholders to maintain strong client relationships.
• Facilitated seamless communication between departments for optimal project outcomes.
Company industry:
Administration Support Services
Job role:
Engineering

Education

STI College

May 2017

May 2017

Bachelor's degree, Business Management

Philippines

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONTINGENT WORKFORCE
Intermediate
CONTINGENT WORKFORCE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
WORKFORCE OPTIMIZATION
Intermediate
WORKFORCE OPTIMIZATION
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate

Training and Certifications

Certifications
Lean Six Sigma Yellow Belt
Lean Six Sigma White Belt
Social Media Management Course Online Certification