GENERAL MANAGER
Total des années d'expérience :37 years, 7 Mois
Developed methods to establish team collaborative atmosphere. Recruited eligible managers for offering guests with high quality service. Arranged training sessions for junior staff members.
•Received recognition for showing exceptional performance and best customer service.
•Supported high quality service at all time and upgraded condition of building of property for exceptional guest experience.
Amman Marriott Hotel, Amman, Jordan
Directed working across functional departments, including F&B, Rooms, Health Club, Housekeeping, and Engineering.
Delivered firm leadership and motivation across entire Food and Beverage team; encouraged team spirit at landmark hotel. Executed monthly promotions to ensure the best quality of food and service to gain competitive advantage. Accomplished demanding targets in 60 days by amplifying service standards and productivity.
•Raised guest satisfaction rate by eight points and reputation for business as best in outside catering events.
•Decreased food cost by 4% and increased F&B revenues by 6% through effective management.
Al Rayyan Tourism Investment Company (part of Al Faisal Holdings), Doha, Qatar
Spearheaded operations across three Marriott properties with 586 rooms; managed entire product offering.
Monitored industrial laundry factory, food trading company, and local hotel property within Investment Company’s portfolio. Examined P&L for three properties in Egypt/one in Germany; represented owner.
•Include Renaissance, Courtyard, and MEA under five-star Marriott Marquis brand; act in rebranding team.
•Participated to re-branding team of three properties to one and administered closing and takeover of 185 room’s property. Reduced overheads and enhance revenues/service quality by recommending changes.
Grand Serai Hotel (part of Mitsis Group), Ioannina, Greece
Supervised smooth and efficient daily working of 216 room luxury city hotel with conferencing and spa facilities.
Motivated entire hotel team through team building activities and provision of training opportunities. Redesigned operations, reviewed sales strategy, and implemented new procedures to grow profitability and reduce costs.
•Achieved budgeted revenues under extreme poor construction conditions and high quality of services.
Club Hotel Casino Loutraki, Greece
Managed the Hotel services and operations of a 288 room Luxury city-resort property, supporting a casino business.
Managed the Hotel services offered to the Hotel and the Casino (the biggest in Europe).
* Teambuilding, improved service standards, upgraded quality of F&B overall product and increased Hotel revenues with Groups and Conferences was a real challenge but with success. 750 Hotel associates.
Club Hotel Casino Loutraki, Greece
Managed the 25 F&B outlets and the Conference Center of a Luxury city-resort Hotel and Casino. 450
in
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