نيروين باتريك

● Spearheaded the complete sales cycle from prospecting (Farming & Hunting) to closing and Key Account Management, ensuring consistent revenue growth and high client retention.

● Successfully positioned Upsmart Solutions as a trusted partner for AI-led digital transformation initiatives, helping clients modernize operations and drive efficiency.

● Drove sales and strategic engagements for comprehensive cybersecurity services including VAPT, SOC Operations, Incident Response, Firewall implementation, and Email Security, catering to both SMBs and enterprise clients.

● Cultivated strong relationships with key accounts, identifying upsell and cross-sell opportunities while ensuring high customer satisfaction and long-term partnerships.

● Identified emerging opportunities in digital transformation and cybersecurity markets, converting leads into high-value contracts through consultative selling and industry-focused solutions.

● Led enterprise business development and strategic sales initiatives for IT solutions, engaging CXOs, VPs, and senior decision-makers to drive tailored, value-led solution discussions across industries.

● Drove go-to-market strategy through deep market intelligence, customer segmentation, and competitor analysis, identifying whitespace opportunities and enabling focused account penetration.

● Partnered closely with pre-sales, and delivery teams to design technically sound and commercially viable solutions aligned with evolving client requirements.

● Built and sustained a healthy, high-quality sales pipeline, consistently exceeding performance metrics through targeted outbound campaigns using Apollo.io, LinkedIn Sales Navigator, and multi-channel outreach.


● Managed end-to-end enterprise and staffing engagements, including consultative pitching, negotiations, CRM-driven pipeline governance (Zoho), and full-cycle contract staffing—from requirement intake to onboarding and compliance.

● Drove data-led go-to-market strategies through target market segmentation, persona profiling, competitor benchmarking, and behavioural analysis to improve lead quality and conversion outcomes.

● Identified and qualified high-potential B2B leads using sales intelligence tools, LinkedIn Sales Navigator, and automated data extraction techniques, building a consistent and conversion-focused
pipeline.

● Maintained strong CRM discipline by managing a centralized, clean pipeline in HubSpot, automating lead-nurture workflows, and creating custom dashboards to track funnel health and conversion
probabilities.

● Built and sustained long-term client relationships through consultative, solution-oriented communication and structured multi-touch follow-ups across email, calls, and remarketing channels.

● Acted as a cross-functional bridge between sales, marketing, product, and engineering teams, leading weekly sprint reviews, incorporating customer feedback into solution roadmaps, and mentoring junior
sales team members on outreach and CRM best practices.

● Mentored junior sales reps and interns, facilitating skill development in outreach strategy, CRM usage, and communication best practices.

● Negotiated contracts and closed sales with both new and existing clients, while maintaining accurate CRM records in compliance with sales reporting and GDPR requirements.

● Managed and scheduled client meetings across multiple virtual event platforms including Zoom, GoToMeeting/Webinar, ON24, BigBlueButton, RingCentral, Adobe Connect, WebEx, Microsoft Teams,
and Stream Text, ensuring seamless execution.

● Coordinated and executed live broadcasting setups across platforms such as YouTube, Facebook, Twitch, Stream Yard, OBS, Cvent, and Event Infinity, leveraging hands-on expertise in Falcon Encoder
(EEG) to configure RTMP URLs and stream keys for live captioning.

● Served as the primary point of contact for live human captioners, resolving technical issues in real time, providing setup updates, and ensuring smooth delivery during live events, while managing NDAs to maintain confidentiality.

● Analyzed client digital presence (websites and social platforms) to identify upsell and cross-sell opportunities and acted as a key stakeholder in business decision-making and account strategy.

● Designed and executed short-term and long-term sales strategies aligned with market trends, driving sustained revenue growth and strengthening competitive positioning.

● Delivered monthly and annual performance and pipeline reports, providing data-backed insights that supported leadership decision-making and accurate forecasting.

● Owned and grew the highest-revenue account in the region, while successfully acquiring and onboarding new clients through structured prospecting and consultative sales approaches.

● Identified and converted high-value prospects across target markets using third-party data sources, negotiating profitable long-term contracts, and ensuring seamless transition to customer success
teams.

● Enhanced brand visibility and lead engagement by optimizing website content and executing targeted, personalized outreach, resulting in increased inbound leads and improved conversion rates.

● Identify and qualify potential customers through a mix of cold outreach, email campaigns, referrals, online research, and industry networking. Conduct in-depth market and competitor analysis to uncover growth opportunities and shape targeted sales strategies.

● Engage with prospects to understand their business needs and pain points, offering tailored solutions that align with their goals. Deliver impactful sales presentations to effectively communicate the company’s value proposition and drive conversions.

● Build and nurture long-term relationships with clients, ensuring high satisfaction, repeat business, and loyalty. Lead deal negotiations to secure profitable and mutually beneficial agreements that support
sustained revenue growth.

● Coordinate with internal teams—including marketing, product, and support—to ensure seamless client onboarding and service delivery. Contribute to business development planning by sharing customer
insights and helping refine go-to-market approaches.

● Maintain accurate documentation of sales activities and pipeline progress using CRM tools. Provide regular performance reports to management and relay market feedback to enhance product offerings,
improve customer satisfaction, and maintain a competitive advantage.

● Surpassed growth targets and revenue projections by coordinating and planning product sales.

● Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.

● Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

● Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

● Attracted new clientele and developed customer relationships by hosting product- focused events.

● Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close.