Nisansala De silva

Assistant Manager -Branch Operations at Nations Trust Bank plc

• Sri Lanka - Colombo 2
• June 2007 to April 2015

January 2014 - April 2015
 Assistant Manager - Retail Branch Operations (Horana Branch)
 Overall supervision of the Branch Operations. To ensure that the laid down internal controls are adhered to, and to achieve the overall objective set out in the strategic plan, and to act as the Branch Manager in his/her absence.
 Involved in handling customer requirements and providing Financial Solutions and advice. Maintenance of appearance of the Branch
 Managing and Monitoring All Branch staff.
FINANCE
 Monitor and control operational activities of the branch and minimize operational losses.
 Help in achieving the Branch target of 20Mn for yr 20.14 by actively marketing the entire range of products & services.
 Monitor and control all operational expenses in the unit/branch e.g. OT, Telephone charges, Traveling & Other expenses
CUSTOMER SERVICE:
 Maintain superior customer service with high level of customer satisfaction.
 Improve on customer service ratings assigned by mystery customers and internally.
 Improve cross selling efforts by the branch staff
INTERNAL BUSINESS PROCESS
 Timely reconciliation of GL accounts and Walk-in accounts.
 Ensure 100% awareness about the Bank’s operations manual/ Desk Instructions manuals and regulations of Central Bank of Sri Lanka.
 Ensure a very good rating for audit reports and rectification of all audit comments avoiding repeat audit comments.
 Ensure staff attends scheduled training sessions and all staff trained in their work areas.
 Closing of all unproductive current accounts.
 Ensure to minimize mandate returns in the branch. The maximum mandate return ratio should be 5% of the total mandates generated from the branch

JULY 2012 - January 2014

 Senior Banking Officer - Retail Banking (Moratuwa Branch)
 Directed day to day branch operations and compliance, Assist the Branch AM to “very Good” Audit rating.
 Follow up and coordinate all operational issues with other Business Units.
 Ensure Tellers and Banking Assistants of the Branch to abide by the Branch Operations Manual, Reconciliation of identified branch accounts and follow up.

June 2007- July 2012

 Banking Assistant -( Dehiwala Branch /Kohuwala Branch / Panadura Branch)
 Senior Teller and Customer Service officer of Priority customers /Bancasurance Advisor /Champion of Banc assurance inter Branch competition