Assistant Manager
NATIONS TRUST BANK PLC
Total des années d'expérience :7 years, 11 Mois
Retail Branch Operations (Horana Branch)
* Overall supervision of the Branch Operations. To ensure that the laid down internal
controls are adhered to, and to achieve the overall objective set out in the strategic
plan, and to act as the Branch Manager in his/her absence.
* Involved in handling customer requirements and providing Financial Solutions and advice.
Maintenance of appearance of the Branch
* Managing and Monitoring All Branch staff.
FINANCE
* Monitor and control operational activities of the branch and minimize operational losses.
* Help in achieving the Branch target of 20Mn for yr 20.14 by actively marketing the entire range of
products & services.
* Monitor and control all operational expenses in the unit/branch e.g. OT, Telephone charges, Traveling &
Other expenses
CUSTOMER SERVICE:
* Maintain superior customer service with high level of customer satisfaction.
* Improve on customer service ratings assigned by mystery customers and internally.
* Improve cross selling efforts by the branch staff
INTERNAL BUSINESS PROCESS
* Timely reconciliation of GL accounts and Walk-in accounts.
* Ensure 100% awareness about the Bank’s operations manual/ Desk Instructions manuals and regulations
of
JULY 2012 - January 2014
Senior Banking Officer - Retail Banking (Moratuwa Branch)
Directed day to day branch operations and compliance, Assist the Branch AM to “very Good” Audit rating.
Follow up and coordinate all operational issues with other Business Units.
Ensure Tellers and Banking Assistants of the Branch to abide by the Branch Operations Manual, Reconciliation of identified branch accounts and follow up.
Senior Teller and Customer Service officer of Priority customers /Bancasurance Advisor /Champion of Banc assurance inter Branch competition
(Moratuwa Branch)
* Directed day to day branch operations and compliance, Assist the Branch AM to “very Good” Audit
rating.
* Follow up and coordinate all operational issues with other Business Units.
* Ensure Tellers and Banking Assistants of the Branch to abide by the Branch Operations Manual,
Reconciliation of identified branch accounts and follow up.
courses: – IDM Computer Studies – Sri Lanka