Nisar Ahmad

Operating and monitoring all systems, including CCTV, within the Control Room in a professional and efficient manner.
Other systems include ECOM, 3GS, WINTEX, MULTIMAX, RASPlus, Smart guard, MARCH Network, Lenel System and ALWIN.
Ensuring integrity, accuracy and confidentiality of all information gained by compliance with quality standards and legislation, whilst preserving the rights of the individual.
Liaise with relevant local and international authorities to ensure appropriate use of the system.
Reporting all events and actions taken in a clear, legible and accurate written format.
Providing an efficient and courteous radio and telephone answering service and deal efficiently with all inquiries.
Reporting equipment failure to Security Manager to maximize operation of the system.

As a first point of contact in Qatar Development Bank’s building, tasked with greeting employees and regular visitors/ customers as they enter and exit the facility.
Building a professional relationship with the employees by knowing the names, business phone numbers, and email addresses.
Escorting special guests to designated locations, this includes assisting in parking the cars and pleasantly engaging in an appropriate conversation to help individual or group feel at ease.
Acting as a switchboard operator to answer and direct the incoming calls to relevant departments.
Supervising colleagues for excellent customer service, health and safety hazards, and first aid.

Carry out telemarketing activities in Accordance with quality and customer service standards.
Ensure that customers are provided with complete and accurate product information and thorough buying advice.
Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.
Follow-up on customer inquiries not immediately resolved.