Nisha Binoy

• Managed end-to-end project timelines and delivery schedules, ensuring on-time execution of client
campaigns.
• Served as primary point of contact for high-value clients, maintaining satisfaction and managing
expectations professionally.
• Prepared quotations, proposals, and follow-up communications aligned with company pricing structures.
• Liaised between internal creative/production teams and external vendors to ensure seamless project
delivery.

• Coordinated daily logistics schedules ensuring efficient movement of goods and personnel across
multiple client accounts.
• Handled client escalations professionally with effective recovery strategies, maintaining strong client
retention.
• Generated daily management reports on account activities, sales pipeline, and operational metrics.
• Collaborated cross-functionally with production and sales teams to deliver quality results under tight
deadlines.
• Built long-term relationships with key accounts, contributing to repeat business and client referrals.

• Led and motivated a customer service team, driving measurable improvements in performance and
service quality.
• Administered HR functions: leave management, attendance tracking, and weekly performance reporting.
• Supported payroll preparation, employee onboarding/offboarding, and fleet/timesheet record
maintenance.
• Provided direct customer support during peak periods to ensure continuous service delivery.

• Supported front office and Medical Records Department (MRD) administrative operations.
• Managed patient registration, appointment scheduling, billing, and confidential record keeping.
• Coordinated with medical staff to optimize patient flow and reduce wait times.
• Processed HR tasks including payroll, shift assignments, and employee attendance records.