Facilities coordinator
Prime Lands Real Estate Development LLC
Total years of experience :14 years, 10 Months
Communicating regularly and effectively with the client, service coordinators, service providers, and support personnel to ensure that clients meet house application requirements and maintain housing when secured. Providing Information and Assistance to Clients.
Responding to referrals of new clients in timely manner, including completing the intake form and assessment of the client’s needs and preferences.
Assist clients, along with their support staff and family members, in completing applications and providing necessary documents.
Keping client case files up to date and organized.
Always available to respond to questions from clients and authorized service providers/family members.
Assisting the Facilities Manager in all aspects of project implementation as needed.
Supporting the Facilities Manager with external contacts as needed.
Representing the Facilities Department in inter-departmental meetings to support and facilitate communication and action between departments.
Supervise and training facility employees as needed.
Assisting Facilities staff in locating supplies and materials.
Develop and execute guidelines for furnishings campus wide.
Manage furniture inventory for new purchases, maintenance and repair of existing furniture.
Prepare monthly occupancy status report to management.
Inspect entire buildings to identify general corrective maintenance and operation of various equipment, fixtures etc.
Coordinate all operations and activities of the residence, including staff supervision, acting as agency/community liaison, and directing resident training.
Monitoring staff performance, including evaluations and developmental plans, disciplinary actions.
Organize staff schedule and tasks in a timely manner.
Monitor and maintain residence inventory stock.
Assign staff their duties and inspect work meets standards of cleanliness, hygiene and tidiness.
Investigating complaints regarding staff and equipment and take corrective action.
Make recommendations to improve service and ensure more efficient operation.
Develop departmental objectives, work schedules, budgets and policies.
Ensure that residence equipments are in the best condition.
Daily routine checks around residence and to ensure there are no damages.
Evaluating if operations team is meeting service needs and provides feedback to operations team.
Participating in public space walks-through with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventive maintenance processes are in place.
Ensuring core elements of the service strategy are in place to produce the desired results.
Maintaining regular and effective liaison with other departments.
Organize and supervise the daily, weekly and periodical cleaning and general upkeep of those areas under my responsibility.
Reporting damage and filling out work request forms.
Checking vacant rooms to make sure there are no occupancy discrepancies and report them to Front Office.
Checking linen closets to make sure they are neat and supplied with linen and guest amenities according to Occupancy forecast.
To ensure that all Room Attendants are following the prescribed cleaning procedure of the hotel.
Check and report all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to the Assistant Housekeeping Manager or Executive Housekeeper.
Reporting any guest room or public area items that are missing to the Order taker and Front Office.
Keeping records of status of rooms and housekeeping activities on a daily basis.
Assigning responsibilities to subordinates and check their performance.
Checking vacant ready rooms to be released for sale.
Prepare and forward all the following reports to the Housekeeping office: Room Inspection Report, Daily Report on Losses and Breakages and Record of articles borrowed by the guests.
Supervise, coordinate, and participate in the cleanliness of the lobby, restaurants, offices, public areas and back of the house.
Controlling the consumption of cleaning materials and supervise the adequate stocking of cleaning supplies.
To ensure that all employees report for duty punctually wearing the complete uniform and name tag at all times.
To Supervise the employees within the department ensuring that the correct standards and methods of Service is maintained as stated in the departmental operations manual.
To ensure that all employees have a complete understanding and adhere to the hotel's and departments employee rules and regulations.
Responsible for implementing ongoing training programs, and projects as assigned.
Establish and maintain seamless coordination & cooperation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Conduct ongoing training and coach all the employees and ensure to maintain records.
Conduct briefing for Housekeeping attendants.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Responsible in induction about the department and hotel for new staff.
Responsible for all review of the team members in order to create high motivation level in work place.
To assign duties, inspect work and handling complaints regarding Housekeeping service and equipment and hence take corrective action.
Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
Monthly inventories.
Handling and scheduling for Preventive Maintenances in rooms.
Indent preparation for the month and order placing, etc.
Handled Minibar.
Handled operating systems like Micros and Fidelio.
Maintenance and cleaning of rooms
Taking care of linen
Planning my work for the next day
Inventory Of linen and mini bar
Public area cleaning
Checking expiry dates of mini bar items.
Phone Handling
Shampooing Carpet
Controlling the day to day operations
Handling Guest & their feed back
Handling Opera system.
Attending training classes
Handling Equipments of Housekeeping.
Tracking par stock.
Chemical Handling.
Worked in International Food Fest as a Front Office Manager organized by the institute
Worked as a Marketing & Public Relation Manager from June 2006-July 2006 in
Small World Restaurant, Kolkata.
B.A. in International Hospitality Management from QUEEN MARGARET UNIVERSITY, U.K., at International Institute of Hotel Management, Salt Lake, Kolkata.( July 2005- April 2008 )
Diploma in Hotel Management- International Institute of Hotel Management, Salt Lake, Kolkata (July 2005 - April 2008)
Senior secondary examination I.S.C Board, LINCOLNS HIGH SCHOOL (JUNE 2003- MARCH 2005)
Secondary examination I.C.S.C Board HIMALAYAN ENGLISH SCHOOL JUNE 2002- MAR 2003