Sales Coordinator
Hilton Worldwide Sales Office
Total years of experience :25 years, 5 Months
Coordinate with Sales Team
Coordinate the reports from the sales team
Proper reporting about daily activities, weekly report and daily plan
Promoting properties and offers/promotions to identified and prospective clients
Filing, Documentation and admin work.
Coordinating hotel and travel bookings
Handle all telephone, fax correspondence and email contacts
Handle all aspects of special request for reservation process through the sales department
Handle various communications as it relates to group bookings, i.e., contracts and proposals.
Co-ordinate functions and activities with other departments
Coordinated the November 2010, April 2011 and April 2012 Road Shows at Jeddah, Riyadh and Al-Khobar
Provision reporting
Data quality check
Daily and monthly net-flows
Daily and monthly dash-boards
Daily cap monitoring
Coordinating with IT for enhancing reports and rectify system bugs
Key Performance Indicators’ Report
Key Risk Indicators’ Report
Credit Letter
Updating monthly database
Segmentation Analysis of all products
Recommendation of segments based on the analysis
Delinquency reporting
Following up of the cases using email and phone
Documenting cases that need a replacement or service and other cases that need to be escalated
Educating the clients about the new services, products and upgrades
Pitching and closing sales and services
Technical Support for customers, Media used - Chat, E-mail and Phone
Generating and sending reports that help to understand the day to day activities and business
Preparing analysis on dissatisfaction of chats and emails
Managing the leave tracker
Meet the targets of Productivity, Customer Satisfaction and Quality
Constantly getting updated with the latest issues and updates
Conducting training and maintaining login hours
Installation and troubleshooting operating system and other software
Course coordination
Preparation of course materials and exercises
Communication with students, trainers and management using email and phone
Modification and updating the company web-site
Preparation of print media materials
Batch coordination
Reporting to the manager with daily, weekly and monthly reports
Explaining the courses and enrolling students and working professionals
Increasing the student registrations by visiting companies and other educational institutions.
Conducting seminars to promote the institute’s services
Overall management of the staff and students
Assisting the marketing executives in increasing the student registration
Conducting examinations and seminars
Arranging the batches and theory sessions
Taking theory sessions for students
Installation and troubleshooting operating system and other software
Overall management of the staff and students (April 1998 onwards)
Conducting and attending seminars at various schools and colleges
Sponsoring cultural events to promote the courses
Taking theory sessions for students
Conducting examinations
Preparing lab exercises
Assisting the students in the lab