System Administrator
AL ATEEK REAL ESTATE
Total years of experience :14 years, 9 Months
Installing and configuring computer hardware, software, systems, networks, printers and
scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training more junior staff members
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, .
• Personal digital assistants, smart phones, software deployment and security updates.
• Keep an eye out for needed updates
• Support and administer third-party applications
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• Ensure network security and connectivity
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user.
Investigating and diagnosing network problems.
• Collection of IT usage statistics.
• Providing recommendations when it comes to improving the organization’s IT systems.
• Configuration and installation of IT solutions.
• Assisting co-workers with every day, IT needs.
• Setting up new users and management of security, passwords and backup.
• Monitoring of the Internet and email usage of company employees.
• Design and deploy networks.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal
computers as well as printers
• Maintain network servers such as file servers, VPN gateways, and intrusion detection
systems.
Support LANs, WANs, network segments, Internet, and intranet systems.
• Troubleshoot problems with PCs, servers, software, communications devices.
• Troubleshoot PC Thin & Thick Client desktop systems, software and peripherals, Briefing
Display devices, Video Teleconference devices.
• Provide end user desktop and networking support with other technicians via phone, email in
person.
• Maintain desktops, laptops, PDAs, printers, peripherals software.
• Respond to calls and email requests for technical, desktop server support by working
troubles tickets as directed.
• Maintain printer queues; evaluate the overall printing process.
• Control inventory including maintaining PC/printer/hardware stock updating database
accordingly.
• Serve as the ticket owner for assigned service requests provide timely status updates on the
progress of ongoing requests.
Job Profile : Assembling, Installation & Maintenance of Systems & Networks.
Managing a group of Technicians, Contacting customers regularly and giving
any time Assistance if needed.
courses: Microsoft Certified System Engineer –