Akanksha Singh

• Actively sourcing new sales opportunities through cold-callings & Mailings
• Advising customers on suitable product selection based on their hiring needs & specifications
• Maintaining long-lasting relationships with existing customers through exceptional after-sales services
• Achieved revenue generation targets by on-boarding new clients & reselling existing ones
• Worked with the product team for future releases
• Actively participated in achieving team level targets

• Helping sales team for good revenue generation by finding potential leads
• Scheduling counseling demos with candidates through outbound callings & Mailings
• Coordinating with sales team for better conversion ratio

• Conduct regular audits of agent performance, focusing on accuracy, communication skills, and customer
satisfaction
• Analyze quality data and generate reports on key performance indicators (KPIs) such as CSAT, FCR, and
AHT
• Monitor and evaluate customer interactions (calls, emails, chats) to ensure adherence to quality standards
• Identify gaps in service delivery and provide actionable feedback to improve agent performance
Gained foundational experience in full-stack development, debugging, and UI/UX design using CSS, JavaScript, PHP.