HR Assistant
Mcdonalds
Total years of experience :6 years, 9 Months
WORKING with McDonald's TILL DATE.
HANDLING ENTIRE HUMAN RESOURCE and PARTLY OPERATION AND AUDITING
A) HR / ADMINISTRATION
• Communicating with Recruitment Agencies Overseas and locally as well.
• Upon receiving of CVs, selection of right candidate locally/overseas, sending of job orders accordingly.
• Communicating with Travel agencies for employees Flight bookings.
• Custodian of employees’ passports. Maintenance of personnel files.
• Manage employee grievances ensuring compliance with company policies/Omani Labor laws.
• Solving the problems between employees and Restaurants Managers.
• Preparation of Leave Salary, Gratuity
• Checking and Approving of Invoices related to travel and stationery.
• Arrangement of Visas / Medical required by the Immigration and labour department.
• Co-ordination / follow up with PRO.
• Registration and renewal of vehicles, arrangement of employees’ accommodation.
• Maintenance of office equipment and air conditioners.
B) OPERATION AND AUDITING
• Checking schedule hours and activities prepared by the Restaurant Managers.
• Hygiene and cleanliness, customer service.
• Checking of employee’s accommodation.
• Periodically cash auditing and stock taking.
• Employee’s perfection in drive through procedure, front cashier counters customer service.
• Preparation of food within the time limit and maintaining the level of speed as per orders.
• Equipments maintained properly according to settings done.
• Performed audit engagements individually and as part of a team.
• Performed internal control and substantive testing.
• Documented existing processes through interviews, observation and inquiry.
• Identify and communicate accounting and auditing matters to Managers.
• Conducted periodic inventory audits.
• Daily contact with client staff and other parties.
GUESTS RELATION SUPERVISOR
• Meet, greet and direct guests/ vip guests who enter lobby area and ensure hotel departments are fully briefed on their requirements.
• Respond to all guests queries in timely and effective manner, serve for long stay guests that they are comfortable and can ask information about guests relations.
• Provide best customer service for reception, lobby area, executive launch and manage record, resolve their complaints promptly.
• Communicate with Executive Lounge, reward regular Guests for their loyalty and creativity.
• Maintain good communication, work relationships in all hotel areas, maintain staffing level to meet business rewards
• Attend all Reception meetings and Executive Lounge Meetings.
• Comply with hotel security, fire regulations and all health and safety legislation
SALES COORDINATOR, ASSISTANT SALES EXECUTIVE
• Help Sales Representative improve productivity, spend time selling sales.
• Involve in talking on phones to the corporate to get business information leads.
• Coordinate with the sales team, and handle a sales reports/back end operations for sales.
• Contact customers and prospects to arrange appointments. Inform customers about hotel room rates, mentioning discount prices. Urgent calls, emails at non availability of sales representative.
• Contracting booking and raising invoices.
• Dealing with corporate tours and travels and government levels.
• Walk in without appointment to corporates, explain hotel briefly.
• Meet up with Sales Target and enlarge the profit of company by getting more clien)
• Execute store Operations during schedule shifts. Organise Opening /closing duties as assigned. Maintain regular attendance and punctuality.
• Cash handling and safety and security to ensure safety during shifts.
• Proper customer service
• Provide Quality beverages, whole been & food products. Healthy and Safety for all products
ASSISTANT FRONT DESK OFFICER ( Nov 2002 - Aug 2003)
• Support all the operations, building relationships, respects, cooperation among team members.
• Support all areas of front office in absence of front desk manager.
• Manager’s day-to-day operations, ensuring the quality, standards and meeting the expectation of the customers on a daily basis.
• Supervises staff levels to ensure guest service, operational needs, financial objectives are met.
• Maintain relationship with customers and staff and give best service to customers.
• Organize plan and prioritize.
SUPERVISOR, RESTAURANT MANAGER (Sept 2003- Nov 2004)
• Coordinate and supervise the activities of hotel service workers. Maintain effective communications between different department managers and service workers.
• Maintaining appearance required by hotel dress code.
• Recruiting and hiring new kitchen, serving staff. Supervise kitchen, dining hall, overseas co- workers training.
• Schedule staff working hours. Organize opening/closing duties. Maintain punctuality.
• Maintain standard quality food products. Estimate quality of food, beverages and supplies to be ordered. Checking at times of delivery.
• Meet with sales representative to order supplies i.e. cooking utensils and cleaning items. Keep record of purchase pay.
• Arrange for maintenance and repair of equipment and other services.
• Select a creative menu items based on consideration and assign prices based on cost analysis.
• Total receipts and balance against sales, cash handling at the end of the day, safe keeping
• Certified in DIM (Diplomain Management) and PGDIM (Post Graduate Diploma in Management), 2011.
MBA in Finance
• University of Mumbai, India --- Bachelor of Commerce, 2001,
Maharashtra State Board, India --- HSC - 12th Grade (Commerce Stream), 1998