Business Analyst
ELEKTA Gulf
Total years of experience :10 years, 7 Months
Working with ELEKTA Gulf as Business Analyst
• Act as the main point of contact for handling client relationship and liaise with internal team to resolve any client reporting issues
• Drive customer profitability through operational excellence (customer contact 24X7), client service, and periodical customized reports
• Provide inputs to sales team for adherence to timelines as well as managing client expectations to ensure quality to terms of the client contracts and achieve client SLA
• Data analysis in various process groups for the overall business growth
• Analysis on actual Vs forecasted business expansion in terms of key organizational goals
• Driving innovation through possible automation in the process & procedures
Worked as a Team Manager for IDBI Bank, Bangalore from January 2003 to August 2007.
• Formulate, direct and coordinate marketing activities and policies to promote products and services working with marketing managers.
• Dealing with IDBI Home loan products
• Ensuring successful participation in exhibitions & organizing other events like conferences, seminars etc.
• Managing the team of marketing executives.
• Negotiate contracts with buying personnel and establishing marketing networks and developing marketing strategies.
• Create interactive business presentations on company profile and on training and demonstration of products.
• Active participation in SIX SIGMA Projects
• Able to certify and maintain ISO 27001 for consecutive 3 years
• Trained on PMP methodologies, yet to take the main exam
• Excellent performer on - Kaizen, Pivot, RCA, 5WHY and more quality tools
• Well versed with MS Office application
• Completed PG - MIS with 67% in 2002 from Geetanjali P.G.College, Hyderabad.A.P.
• Completed B.Com with 59% in 2000 from N, N Degree College, . Hyderabad, A.P. • Completed Intermediate (M.P.C) with 59% in 1997 from Pragnya Jr. College, Hyderabad, A.P.
• Completed S.S.C. with 81% in 1995 from A.P.Residential School, Sarvail, A.P.