Nishi Singh

Product Portfolio: AI-Enriched Talent Matching & Resource Management Suite (USA Client)

· Led end-to-end delivery of an AI-enriched talent and resource intelligence platform, combining a 360 Careers Matching Tool with a Resource Management Insights Hub to improve workforce allocation and leadership visibility.

· Increased employee-to-client match accuracy by 50% by embedding skills, certifications, preferences, and client engagement criteria into the matching algorithm.

· Delivered an AI-powered Natural Language Query interface that let non-technical users query data in plain English, cutting manual data-mapping effort by 45% and query turnaround by 30%.

· Built 7 Power BI dashboards that consolidated 20+ fragmented data points into a single reporting layer for workforce deployment, utilization, and retention risk.

· Improved resource utilization visibility by 60% and cut leadership reporting time by 40%, accelerating headcount planning and project allocation decisions.

· Aligned Resource Management, Engineering, and leadership stakeholders through Agile ceremonies and Azure DevOps-based backlog ownership and delivery tracking.

Order Insight Dashboard - Enterprise Operations Platform (Canada Client)

· Launched the Order Insight Dashboard, adopted by 300+ business users, cutting case resolution time by 40% through proactive alerts, automated workflows, and a streamlined UX.

· Defined product requirements and KPIs for AI-driven analytics features, reducing manual investigation effort by 25% and improving data-driven decision-making for operations teams.

· Led a cross-functional team of 12 across Engineering, Design, and QA, delivering product increments on schedule and improving SLA compliance by 15%.

· Established structured customer feedback loops and iterative sprint cycles, driving a 40% uplift in user satisfaction within two quarters.

· Partnered with UX and Design to revamp core product UI, improving task completion rates and accelerating post-launch user adoption.

• Served as lead UI developer in rebuilding a B2B eCommerce platform from scratch, replacing a legacy system with a modern, scalable, and responsive solution directly improving platform performance and user experience.

• Worked on frontend using React.js and Redux, enabling server-side rendering, improving SEO performance, and enhancing long-term maintainability.

• Collaborated with API and backend teams to integrate real-time endpoints for product data, pricing, and order tracking, bridging technical delivery with business requirements.

• Provided ongoing support and maintenance for a client onboarding platform, ensuring reliable end-to-end tracking and management of onboarding workflows for business users

• Maintained and enhanced a responsive, accessible UI using SCSS — including dark mode, colorblind mode, and bilingual English/French support — resolving usability issues across diverse user groups.

• Collaborated with cross-functional teams and stakeholders to triage issues and align fixes/enhancements with business goals, incorporating feedback into ongoing sprint cycles.