Front Office Associate
Regenta Resort Soma Vine Village
Total years of experience :1 years, 8 Months
• Greeted and politely welcome arriving guests at front desk and engaged in pleasant conversations while managing check-in process, providing room keys and information on amenities and policies.
• Maintain guest information and accounts whenever room changed with add-on room charges, including minibar use and room service bills.
• Performed night auditing duties, including verification of daily room occupancy and hotel revenue, room charges and rates, financial data and produced reports using IDS.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Checked-in late-arrival guests, collected payments, and verified reservation details to maintain customer records. Asked guest for feedback while performing checkout, prepared guest invoice, accept payment.
• Walked through property to ensure guest safety and kept Front area neat and clean to give guest positive impression.
Greeted arriving guests and assisted with luggage, sports equipment and pets. Escorted guests to
and from rooms and assisted with baggage.
* Assist guest requests for extra towels, ice buckets, pillows and blankets. Handled guest complaints
about housekeeping services and referred problems to management.
* Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and
polishing. Removed soiled sheets, washcloths and towels.
* Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
* Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved
cleaning supplies. Checked pantry multiple times per shift and restocked it whenever food items
were running low.
Worked in Front office, housekeeping, Food and Beverage service and food production department. Achieved grade 'A' during the tenure of Training program.
• Escorted guests to and from rooms with luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart. Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
• Cleaned elevators, glass and doors in public areas such as lobby, pool and public restrooms, and performed dusting, sweeping, vacuuming, mopping duties
• Supervised dining rooms for the provision of seating as well as service and food safety. While running low, refilled condiments on each table.
• Meeting high hotel standard for work, appearance, grooming, attendance, and punctuality procedures.
• Verified expiry dates, rotated food and eliminated any things that were no longer available, clean kitchen areas, including counters, work surfaces, refrigerators and freezers, managed to maintain well-organized mise en place to keep operation functional and continuous.
Majored in Hotel Front Office Operations and Management. Minored in Food and Beverage Operations.