Process Excellence Manager
Yes Bank Ltd
مجموع سنوات الخبرة :20 years, 0 أشهر
Managed the Project Governance Program encompassing all Infrastructure & Facilities Management projects with a budget exceeding
800 cr.
• Collaborated with CEO and Business Heads to establish and gain approval for Governance Board and Governance Program
• Facilitated recurring project review budget meetings and governance board meetings to ensure alignment with strategic objectives
• Developed and deployed multiple tools (SharePoint, MS Project, Business Scorecard) to provide project transparency to executive
stakeholders
• Responsible for tracking key decisions/actions, approvals, and reporting compliance processes required for adherence to the Bank’s
policies, standards, guidelines & methodologies
• Developed foundational processes, reports, scorecards, tools, and techniques to support Infrastructure and Facilities Management
• Facilitated multiple work sessions to develop Governance Process Model and supporting governance documentation templates and
process documents
• Strengthened compliance by clarifying policies with Audit/Compliance/ORM departments, mitigating high-risk areas, and achieving
cost savings of approximately 2%
• Reduced efforts by about 10% and implemented measures to prevent financial losses due to non-compliance.
• Directed the development of Infrastructure & Facilities Management reports, including forecasting and Business Units cost
allocations, facilitating timely and informative reporting to key stakeholders.
• Conducted OPEX variance analysis, translating data into dashboards and Balanced Scorecards to provide valuable insights to Finance.
Monitored, evaluated & reported FTE performance based on KRAs & productivity, ensured alignment with organizational goals &
objectives.
• Tracked & reported on the Ranking Merchant Acquiring Business for all FTEs, facilitated performance analysis and goal achievement
for the financial year.
• Managed the service segment of Axis Bank's Merchant Acquiring Business by publishing dashboard reports on a daily basis and
provided actionable insights to drive performance improvement.
• Reported on operational and financial performance of the program against KPIs, identified areas for improvement & strategic alignment.
• Undertook analysis of commercial activities on portfolio level, identified key opportunities & risks to facilitate decision-making & strategic
planning.
• Supported presales activities by reviewing Statements of Requirements (SOR), generating Statements of Work (SOW), scoping,
estimating, costing, budgeting, risk assessment and negotiating to ensure successful project delivery.
• Managed the Service portfolio and mapped zones database as per RS&Bs, ensuring accurate and efficient service delivery.
• Reported & published Sales Campaign figures to stakeholders & management, provided insights to drive sales performance and
strategic decision-making.
• Planned & coordinated logistics for National Sales Meet of Axis Bank's Merchant Acquiring Business, handled tasks from booking flight
tickets to hotel reservations and travel arrangements.
Led primary & sub-contracts, managed project financials, oversaw vendor management, procurement, logistics & import-export
compliance.
• Initiated & delivered various sub-projects within the main program to meet operational requirements.
• Planned project milestones and resource allocation using MS Project.
• Documented and reviewed statements of work, SOPs, QMS, HSEMS and policies.
• Liaised with ministry officials and stakeholders to obtain permits and licenses.
• Conducted pre-engagement audits on vendor SOPs and HSE-MS for compliance with company standards.
• Scheduled management for regional management, organized stakeholder meetings and generated daily & monthly reports.
• Handled contractual and financial communications, including bank letters and ministry letters.
• Worked closely with project managers, surveyors, engineering, and sub-contractor representatives.
• Advised on risks & financial implications related to contractual obligations.
• Assisted in new contract bidding, tendering, and evaluation. Drafted contracts and resolved client complaints.
• Used XERO to plan & establish CAPEX & OPEX budgets.
• Controlled departmental expenses and ensured alignment with budgets; managed invoicing, vendor invoices & financial reconciliation.
• Requested RFI & RFP, created price comparative analysis, tracked purchases, and generated purchase orders.
• Maintained accurate inventory records and liaised with sub-contractor representatives.
• Implemented project HSE policies & procedures, coordinated safety training and drills.
• Engaged in incident & accident investigations, ensured safety compliance; managed hazardous waste, safety signage & permit-to-work
systems
50%