نيشين augustine

Handle Amazon customer service online service delivery issues of US and Canada clients.

• Delivered chat-based support to the Amazon customers, resolving issues related to delay of the delivery and Amazon
prime discrepancies.
• Accurately gathered and analysed customer-provided order details, ensuring timely investigation and resolution.
• Investigated issues using internal systems to track shipments, verify billing, and identify fulfilment gaps.
• Provided clear and empathetic communication to offer practical solutions such as refunds, replacements, or service
extensions.
• Maintained quality assurance and adhered to company standards for first-contact resolution.
• Supported retention by ensuring customer trust and loyalty through effective problem solving.
• Drove customer satisfaction through proactive issue resolution and real-time support.

Deals with IT Back office work in logistics Lulu Group.

• Managed Goods Received Notes (GRN) by matching purchase orders and invoices, and updated inventory via SAP.
• Generated E-way bills for outbound vehicle dispatches to comply with regulatory transport requirements.
• Performed inventory audits to track variations, reporting discrepancies in overstock or missing goods.
• Supported back-office IT operations in coordinating supply chain documentation and digital workflows.
• Prepared B2B invoices for large-scale vendor transactions with high accuracy.
• Collaborated with the logistics and procurement team to ensure seamless inventory flow and system updates.