IT Project Manager
Middle East Concept Enterprises
Total years of experience :13 years, 8 Months
Concepts is a professional software company, specialized in delivering total healthcare solutions for hospitals, medical centers and diagnostic centers. • Administration of the Concepts Medical Suite and ERP. • User creation, authorization control and system support for the Concepts Medical Suite. • Documenting user requirements and developing specifications for customization. • Integration testing & Post go- live support including training support to end-users. • Drafting functional requirements for Concepts Medical suite to represent the process and functionals involved. • Guiding the users in using the various modules and the management for various functional issues. • Rendering Post implementation support.
❖ System Administrator Medcare International December2012- till Date Employment History 1. Medcare International, UAE Decmber 2012 - Till Date Designation: System Administrator Roles: Server Administration, HIS Administration, LIS Administration Akhil Sytems Professional Software Company specialized in delivering total health care solutions for Hospitals, Medical Colleges, Nursing Homes, Diagnostic Centers and Pharmacy Shops. Practicing Medical Professionals & Domain Experts with specialized IT team, who have successfully computerized a large number of hospitals since a decade have formed the Healthcare Software Division of our Company. The Software offered by us is a result of extensive efforts spent by a team of dedicated large group of Computer Professionals under the guidance of Medical Experts for over 18+ years. We have installed our Software in over 150+ hospitals in India and overseas since 1994. • Handling the EMR, LIS, RIS applications • Implemented CareMD LIS at Annab Laboratories, Abu dhabi. • Conducted the gap analysis, customization and trained the staff to use the CareMD LIS. • Active in reporting and testing appropriate changes done in the CareMD EMR and Care MD LIS to the development team as required by the UAE market. • Reporting the progress report to the COO • Conducting seminars for the CareMD HIS • Meeting various doctors to educate on the use of CareMD HIS.
Al Mazroui Hospital, UAE
April 2011 - December 2012
Designation: IT Engineer
Roles: Server Administration, HIS Administration, LIS, RIS, End user support
• Handling Hospital Information System (Insta software Solutions)
• Handling Radiology/ Audiometry/Dental Modalities
• Established the IT master plan, strategy and budget for the organization and utilized IT resources for set of objectives
• Upgraded Network Infrastructure, patching and termination of cables for the new administration office
• Managed multiple IT projects and maintained proper documentation concerning IT systems and assets
• Co-ordinate with other managers to evaluate their IT needs and propose new solutions to answer these needs
• Developed and deployed all IT policies, standards and procedures, and assured users' awareness
• Oversaw all IT functions including data center management, vendor relationships, technical support, application development, financial monitoring and disaster recovery planning
• Directly reporting to Executive Director of the Hospital
Microland, India
September 2010 - March 2011
Designation: Executive NOC
Roles: Remedy ticketing, Nett Apps, Hobbit,
• Work on ticketing tool Remedy, with various activities in line with the process defined to resolve an issue as a service provider.
• Work on Net cool Monitoring tool to monitor the servers and network devices.
• Work on Hobbit monitoring tool to monitor the servers and network devices
• Work on Netapps application console to monitor the SAN for abnormal volume, CPU and memory utilizations
• Monitor Backups for unsuccessful and incomplete jobs, number of volumes available for backups in scratch pools and data writing speed through VERITAS Netback up console.
• Monitor the VMware machines for its connection status, volume, disk space, CPU and memory utilizations.
• Categorize, prioritize and classify an issue based on its severity level, incident type and technology platform.
• Interact with the customers keeping my limitations in mind to provide updates based on the request put forth by them for any issues which are currently being worked on.
• Audit the tickets on a regular basis by checking the frequency of updates posted by the engineers with respect to an issue and the frequency with which the customers being updated by our teams.
❖ B.E (Electronics & Communications) -VTU, Karnataka (Year 2009)