نسرين عصام

• Drafting and editing correspondence.
• Researching topics interested to the chairman through internet.
• Assisting with meeting set-up and preparation.
• Managing calendar and schedule.
• Being involved in decision-making processes.
• Handling incoming and outcoming phone calls and mails.
• Manage, sort and distribute e-mails, mails and faxes.
• Manage and maintain database.
• Providing support to other department as requested.
• Create new policies and procedure to the office as needed.
• Handling employee complaints as needed.
• Analyze and summarize information and events day to day to the chairman.
• Establish, organize and maintain documents.
• Perform and manage private issues.
• General assistance as needed.

• Assist the manager in organizing, planning and implementing strategy.
• Assisting the general manager to prepare annual reports by analyzing sales and customer information.
• Devising and maintaining office systems, including data management and filing.
• Dealing with incoming email, faxes and post, often corresponding on behalf of the general manager.
• Being involved in decision-making processes.
• Carrying out specific projects and research.
• Coordinate operations and ensure schedules and objectives are met.
• Supervise and motivate staff.
• Training staff.
• Drive the occasional recruitment process and the training and development of current colleagues.
• Handling employee complaints as needed.
• Communicate with clients and evaluate their needs and specifications.
• Meeting and greeting visitors at all levels of seniority.
• Create reports, analyze and interpret data.
• Secure adherence to company’s policies and guideline.
• Translation from Arabic to English and from English to Arabic.

• Develop business strategies to optimize profitability.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer's satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc.
• Be a shining example of well behavior and high performance.

• Handle incoming calls
• Answering customer’s inquiries
• Dealing with customers problems
• Enrolling customers in the SMS service
• Enrolling customers in the E-statement service
• Informing customers about the latest promotions

• Establishing and maintaining professional relationships to seek new clients.

• Following up with customers by keeping records to ensure customer's satisfactions from our services before and after sale.

• Implementing presentation to customers explaining apartment's description, such as space, benefits, features, location, prices and advantages.

• Preparing sale reports.

• Providing and maintaining high quality of customer's services.

• Providing customers the information about new arrivals and new styles of clothing.

• Maintaining professional relationships and ensure consistent communication with all customers.

• Handling stocks inventory and checking deliveries.

• In charge of products display for the designated brand.

• In charge of physical merchandising of particular brand.

• Coordinating marketing activities for the U.A.E markets.

• Implementing strategic decisions and design a marketing strategy.

• Carrying out a marketing research.

• Supporting branded marketing team with creative conception and execution.

• Managing and implementing brand guidelines.

• Preparing invoices and ordering stock.

• Managing event presence.

• Performing presentation to customers to explain and describe the benefits, features, prices and advantages.

• Answering customer's inquiries through different mediums (telephone, fax, e-mail) in a professional manner.

• Following up with customers to ensure customer's satisfaction.

• Monitoring and checking the stock needed by the outlet.

• Preparing reports for sale, inventory and marketing of the product.

• Handling telephone calls and counter inquiries.
• Handling and resolving customer complaints and service failures.

• Interacting with customers to identify their needs.

• Preparing memos and correspondences.

• Preparing daily sales reports.

• Handling of petty cash, payments and receipts entries.

• Responsible of encoding, filling and organizing office documents.