Shop Manager
chalhoub Group
Total years of experience :17 years, 0 Months
TORY Burch
manage the store
insure customer service is at highest standards all the time
organizing staff training & development
setting plans with the marketing manager
assisting the buyer in buying the right collection for our market
working on daily basis reports such as ( line target-KPI-Weekly, UPT/VPT /weekly business review )
•Responsibilities include management and operations of the store
•Developed successful sales plan to grow store profitability
•Handle inventory control, accounts maintain function and merchandising through trend
•Conduct interviews, hire and train the new candidates and existing staff
•Direct all the operation of sales floor and prepare report for daily sale
•Controlling stock by blocking un-selling garments & extra order best sellers
Shop Manager
Mango Qatar Land Mark 1-4-2010 on going
• Responsibilities include management and operations of the store
• Developed successful sales plan to grow store profitability
• Handle inventory control, accounts maintain function and merchandising through trend
• Conduct interviews, hire and train the new candidates and existing staff
• Direct all the operation of sales floor and prepare report for daily sale
• Controlling stock by blocking un-selling garments & extra order best sellers
Assistant Manager
Mango Qatar Villaggio 16-11-2008
• Implemented new product lines and created strategies to introduce and promote them to customers
• Set standards and modeled behavior for optimum customer service
• Controlled shrinking, expenses pay roll
• Created and maintained team relationships
• Cash control
• Direct all activities required to achieve store goals
Assistant Manager Trainee
Mango Villagio 1-9-2007
• Excellent communication and people skills
• Ability to work under pressure and handle challenging situation
• Decision-making ability and sense of responsibility
• Ensuring my team deliver good customer service, and well done replacement
• Confidence, flexibility and enthusiasm
• Managing the schedule
Sales Assistant
Mango The Mall 9-5-2007
• Providing information to customer to help them select the best product
• Greet customers and ascertain what each customer wants or needs, without being overbearing
• Keeping up-to-date with all current promotions within the store
• Identify customers who need assistance on the shop floor
• Making sure the store is clean tidy and safe at all time
• Working as part of a team and assisting colleagues when necessary