Brand Secretary
Alshaya
مجموع سنوات الخبرة :19 years, 8 أشهر
Provides both clerical and administrative support to professionals, either as part of a team and individually, smooth-running of businesses throughout brand.
Involves coordination and implementation of office procedures and frequently have responsibility for specific tasks and, in some cases, oversee and supervise the work of junior staff.
Responsibilities
• letter writing;
• dealing with telephone and email enquiries for 120 stores
• creating and maintaining filing systems;
• scheduling meetings, creating agendas
• keeping diaries and arranging appointments;
• organizing travel for staff.
• Maintaining attendance for staff.
• Handing and clearing marketing invoices.
• using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
• ordering and maintaining stationery and equipment;
• sorting and distributing incoming post and organizing and sending outgoing post;
• arranging travel and accommodation for staff or customers and other external contacts;
• liaising with colleagues and external contacts to book travel and accommodation;
• organising and storing paperwork, documents and computer-based information;
• photocopying and printing various documents, sometimes on behalf of other colleagues;
Skills
• strong organisational skills;
• presentation skills and attention to detail;
• the ability to plan your own work, work on your own initiative and meet deadlines;
• the ability to manage pressure and conflicting demands and prioritise tasks and workload;
• oral and written communication skills;
• tact, discretion and respect for confidentiality;
• a pleasant, confident telephone manner;
• teamwork;
• reliability and honesty;
• Organizing and managing the calendars, Schedule meetings with clients which includes venue, times, informing participants, preparing agendas and organizing documentation and conference calls, making travel arrangements.
• Manage commitments and co-ordinate appointments and meetings through constant reminders through Outlook calendars and to do list task.
• Preparing letters, maintaining Status sheet of VAT claim invoices.
• Finding out the urgency of the task, determining deadlines, working out how long the task will take and setting realistic targets for self.
• Timely update to clients via emails and telephone about their status of application.
• Filing and reporting the documents with necessary follow-ups, maintaining all the forms for VAT declaration.
• Coordination with partner GB (Global Business) in Ireland with regards to application.
• Maintain confidentiality.
• Cash handling for courier sent to outstation and for administrative purpose. Accuracy in terms of collection, receipting, reconciliations.
Developing TVC Retail website through ERP back office system,
Online Scripting, Updating SOPs, Key Result Area,
Communication tool for Customer assistance.
Managing agencies
Managing the customer journey
(customer relationship management)
Understanding current and potential customers
Researching and reporting on external opportunities
Approving images
Supervise and conducting Training's for four locations in India
Daily productivity report, cash collection reconciliation.
Drive the 3 metrics of recruitment, activation and retention .
Understanding current and potential customers
Measuring success
Researching and reporting on external opportunities
Coordinating with the Team Leader in Relation with launch of new products.
Updating customer information to the company data base.
Making sure about Privilege Customers of the organization are treated with set standards.
Providing support in merchandising & standardization of display Boards.
Conducting session for the new employees.
Bachelor’s Degree in Arts from Mumbai University, India (April 2003). Specialized in Pshychology > Currently pursuing MBA.-Major in Marketing
