Client Account Manager
Bayut
Total years of experience :17 years, 4 Months
• Drive both short-term sales while developing, and implementing long-term strategies to ensure Bayut retains the account and grows new business.
• Up-sell the full line of Bayut services and solutions to both current Bayut's customers and non-users within a specified geographic territory.
• Build and manage relevant stakeholder relationships with our clients and their agencies to maximize revenue opportunities.
• Negotiate prices, contract terms and deadlines with prospective and existing clients to increase quarterly revenue growth and drive a measurable increase in spending from our Tier 1 target clients.
• Raise awareness and understanding of Bayut’s services and exposure on the client-side, whilst providing our sales team with insight on campaigns and business objectives of our key clients in the real estate market.
• Represent Bayut at events and serve as a brand ambassador, communicating our core narratives and reinforcing the strong position Bayut holds in the real estate marketplace.
• Work closely with the marketing team to execute, optimize, and analyze advertising programs using internal tools and presentations to deliver campaign objectives and unlock up-sell opportunities.
• Resolve client issues in a timely and productive manner. Build and present intuitive campaigns and quarterly business reviews to clients.
• Use in-depth market and product knowledge to recommend and educate clients on best practices for developing and scaling effective business growth.
• Develop a prospect pipeline to expand current and additional offerings resulting in sales revenue and incremental annualized rate of return (ARR) through signings.
• Managing end to end a commercial relationship with multiple clients/accounts based across the GCC and designated regions.
• Responsible for managing the entire sales process from proposal development (RFP’s & RFQ’s) /negotiations to actual sales closings, to follow up on provisioning, billing, and collection.
• Also responsible for accurately forecasting monthly/quarterly sales along with growing customer pipeline.
• Representing the company at HR Trade shows / Conferences.
• Face to face meeting with C level executives and presenting GulfTalent Solutions.
• The main point of contact for all training and account management requests for all key accounts.
• Also involved in planning and prospecting into companies that have not used GulfTalent products.
• Ensuring that all KPI’s are exceeded on a MoM/QoQ basis.
• Training & Mentoring new employees on our platform and best practices.
• Work closely with HR team members to establish and execute policies and procedures.
• Manage end to end recruitment of candidates as per the required profiles.
• Delivering and negotiating offers with candidates.
• Creating and Executing training programs based on the client’s requirements.
• Maintaining all employee-related records. (Joining to Exit formalities)
• Also managed paperwork related to external vendors, invoices, daily and weekly billings.
• Coordinating office activities and operations to secure efficiency and compliance with company policies.
• Supervising administrative staff and dividing responsibilities to ensure performance.
• Managing agendas for senior management.
• Create and update records and databases with personnel, financial and other data.
• Track stocks of office supplies and place orders when necessary.
• Submit timely reports and prepare presentations/proposals as assigned.
• Act as the company’s representative and promote the Organization and attract the best talent.
• Proactively acquire new prospects for our mobile software solutions through networking, lead development, and cold calling.
• Strategize with the sales team to accomplish monthly business growth goals.
• Manage pipeline expectations and sales cycle for all sectors (Banking, Telecom, Travel, Retail, etc).
• Develop processes, training, and development programs to increase the effectiveness of the sales staff.
• Continually work on increasing the quality of business intelligence obtained.
• Demonstrated success in business development, negotiation, communication, and problem-solving skills.
• Managing a team of 3 interns, ensuring that their tasks/KPI’s are met during their internship with Kony.
• Managing a portfolio of over 500 clients.
• Training clients on the Monster platform to ensure they make optimum use of the search options available.
• Ensuring that all clients are aware of the latest tools/software advancements on our portal.
• Complete end to end responsibility of the entire sales cycle from quote to payment collection.
• Training new team members and giving feedback sessions.
• Recruiting new hires and conducting initial rounds, and be a part of the organizing team which handled co-curricular events.
• Promoting best practices among the entire floor. Creating MIS reports on a daily, weekly, monthly basis.
• Worked on multiple sales projects including Telecom, Broadband & IT services clients.
• Regularly follow up with the customers to close deals, maintain good relations and get new customer/referrals.
• Maintain the highest level of Customer Experience while focusing on various performance KPI’s on a daily/weekly basis.
• I joined as a Sales Executive and was promoted to the Senior Sales Executive position.
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