Day Duty Manager
Jumeira Rotana Hotel
Total years of experience :4 years, 3 Months
• Answer questions about hotel policies and services also resolve the customer complaints
• Responsible for the daily operations and delivering the quality service to the guests.
• Inspect hotel for cleanliness and appearance.
• Handle the over booking situation
• When it Busy help the front desk for Check in and Check out
• Coordinate front-office team duties and resolve if any problems.
• Interview few guest and get the feedback about their stay.
• Check the VIP arrivals and departure; make sure VIP amenities are placed before the guest arrival
• Coordinate front desk staffs' work, and build a team environment.
• Filled up the Duty manager task and send to the Executive office
• Responsible for receiving Guests in a professional and friendly Manner
• Satisfying Guest’s expectations from arrival to departures.
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated,
• Handling Guests complaints, queries and demands.
• Handling guest inquiries about city information, ticketing, restaurants reservations, spas and special events reservations.
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Promote the hotel facilities and restaurants
• Maintain an up to date knowledge of hotel information and local services, including
Operating hours, promotions, events, attractions and any allied information to respond to the guest queries
• Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Maintain good working relationship with all Front Office colleagues with particular emphasis on Front Desk Agents and Guest Services
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
- Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
- Ensure all guest registrations are completed and correspond with Opera PMS guest information
- Check the upselling target and push the colleagues to achieve the targets
- Randomly check the colleagues are following the hotel standard
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