Assistant Manager
BeeLogistics
مجموع سنوات الخبرة :7 years, 3 أشهر
Responsibilities:
• Spearheaded the establishment of new office setups, ensuring smooth transitions and robust IT infrastructure implementation.
• Proficiently managed firewalls and server administration, ensuring robust security and system reliability.
• Configured firewalls, site-to-site VPNs, and IP Phones.
• Collaborated with developers to implement in-house (ERP) software tailored to business needs.
• Strategically managed costs through vendor negotiation, resulting in optimized systems and services expenditures.
• Coordinated with management to develop IT-related management plans and policies.
• Fostered cross-functional collaboration by aligning IT solutions with departmental needs and strategic business goals.
• Managed and completed three nationwide projects, establishing fully-equipped offices with comprehensive IT infrastructure.
• Implemented and maintained networking systems to ensure secure and reliable network infrastructure operation.
• Oversaw database backup and restoration processes to safeguard critical organizational data.
• Led short- and long-term projects, enhancing operational efficiency and effectiveness.
• Implemented measures to create high-quality and secure networks, ensuring data integrity and confidentiality.
• Improved support services by promptly resolving problems and delivering superior customer service.
• Spearheaded the integration of new technologies to streamline business processes and enhance productivity.
Responsibilities:
• Provided prompt remote technical assistance to customers, swiftly resolving hardware and software issues to enhance user experience.
Responsibilities:
• Supervised escalated calls and managed on-site engineers to ensure top-tier service delivery and VIP support.
• Directed desktop support operations, resolving hardware, software, and networking issues directly for clients.
• Installed, configured, and maintained antivirus software, ensuring systems remained up-to-date and secure.
• Offered remote technical assistance for hardware setup, software installations, and basic IT issue troubleshooting.
Responsibilities:
• Managed computer systems and software, ensuring peak performance and data security.
• Played a crucial role in the site management team, overseeing security, organization, supervision, and client communication.
• Delivered remote technical assistance, encompassing hardware setup, software installation, and troubleshooting.
• Carried out deployment tasks for computer hardware systems, ensuring accurate installation and functionality.
• Orchestrated the installation and upgrading processes of software applications to streamline IT operations.
Responsibilities:
• Spearheaded the maintenance of both hardware and software components, ensuring peak functionality of computer systems.
• Mastered troubleshooting errors across hardware and software systems.
• Empowered users through training and support, ensuring team members were adept in desktop systems and applications.
• Collaborated seamlessly with cross-functional teams to tackle technical challenges and ensure smooth IT operations.
• Pioneered a proactive approach to problem resolution, preemptively identifying potential issues before escalation, and implementing preventative measures to fortify system stability.
I have studied Java, HTML, CSS, C language, C++ during my college and have made a project on online voting system