Cisco VOIP Engineer
Capgemini India PVT LIM , India
Total years of experience :6 years, 7 Months
• Providing L2 support for Cisco VOIP network.
• Involved in project installation to completion for CUCM and UCCX.
• Successfully upgraded CUCM version from 10.6 to 11.5
• Addressing complex IP Telephony issues escalated by L1 & SD team.
• Managing IP-Telephony Cisco call manager Publisher and Subscribers CCM 10.5.
• Managing Cisco Unified CCX version: 10.6.
• Managing and Configuring skill based routing as well as resource based routing for contact centers.
• Managing and Configuring Agent or Supervisor privileges to user as per requirement.
• Managing and Configuring New skill group, Route point, Trigger, CSQ, call control group in UCCX.
• Analyzing Historical reports & calculating SLA for contact centers.
• Managing Signaling Protocols - MGCP, H323, SIP and SCCP.
•Responsible for Maintaining and Troubleshooting MGCP Voice Gateways and T1/E1’s.
•Troubleshooting faults related to H.323 calls by analyzing the debug logs on voice gateway and configuration of E1/T1 links in voice gateways.
•Configuration and Troubleshooting of voice interfaces FXS and VG224.
•Health checkup of CUCM and related voice devices using RTMT and Managing / Monitoring of the PRI links
•Coordinating with PSTN platform team for call routing issues.
•Responsible for Route pattern and Translation pattern.
•Managing and configuring hunt group with Algorithm.
•Configuring and troubleshooting CISCO IP phones.
•Managing and configuring New End user page, Device profile, and Soft phone.
•Managing and configuring Device Pool, Partitions & Calling Search Space to new user profile.
•Configuring SNR (Single Number Reach) for users if required.
•Configuring BLF (Busy lamp Field) Speed Dial.
•Configuring FAC code (Client Matter Codes and Forced Authorization Codes).
•Analyzing and Managing CDR and different type of IPT report.
•Managing and performing Back-up Task on both Servers.
•Managing and working on Cisco Unity Connection version: 10.6
•Managing and configuring new firewall rules on Cisco ASA.
Diploma (Electronics & Telecommunication) from Vidyalankar Technical Institute, Mumbai in 2011 with 63% Completed CCNA Rout and Switch from Excel Network Technologies. Completed CCNP in Rout and Switch from Excel Network Technologies. Completed CCNA Voice and currently pursuing CCNP collaboration from Excel Network Technologies.