key account manager
Etisalat
Total years of experience :9 years, 11 Months
gDevelop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Possess experience in selling corporate connections ranging from SIMs, Broadband, PRI, IDA, MPLS, Del Line Devices to M2M solutions
Experienced in managing Digital products like Cloud, Datacentre, Microsoft Email Solution, and Security possess expertise in Digital Marketing and SMS Marketing.
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Increase Portfolio Revenue by 10%
• Responsible for overseeing the Entire Store Operations.
• Responsible for store staff Recruiting, training, Coaching, orienting and motivating employees.
• Managed merchandise levels and store appearance Visual Display Arrangement.
• Created and maintained team relationships.
• Store Handling
• Marketing Activity
• Directed all activities required to achieve store sales, targets, goals.
• Maintained detailed and up to date records in CRM systems of all activity/interaction with clients.
• Proper process of inward & outward of stock.
• Following up with the transportation department and company.
• Ensure efficient handling of customers and maintaining high service standards.
• Maintaining the ambience of the store as per the company standards
Handle all facets of territory including: sales, marketing, training, inventory management, and distributor agreements.
•Specialize in relationship building, customer retention, new customer development, maximizing revenue, and up-selling.
•Identified and qualified customer needs, developed sales strategies
•Support employee sales and service activity to generate profitable premium growth and market share
•Established and targeted team goals, motivating team to achieve and exceed 30% over required goals
•Created marketing plan to meet goals; Conducted weekly team meeting; Prepared daily reports
•Received Manager's Award for establishing an on-boarding process that ensured comprehensive training for all new employees.
•Recruited staff, worked with recruitment agencies, conducted interviews, negotiated salaries and extended employment offers to qualified candidates
•Main work is to open retail store for Mobile Anti-Virus and Securance
•Take out work from the stores in a collective manner
•Daily Briefing for the Target and achievement on call
•Contacted other store locations to determine merchandise availability
•Contributed to team success by exceeding team sales goals by 50%
•Handling Retail Outlets and Promoter
PGDM
B.com