technical supports (training)
unrwa
مجموع سنوات الخبرة :3 years, 1 أشهر
• Acting as a member of the Help Desk team and provides first line support services to all users of ICT, in accordance to the established standards and Operating procedures that include the logging and the maintenance of necessary Help Desk log information by using available Help Desk tracking software which provides the first line Help Desk support services via identification and resolution/escalation of the end user reported issues including hardware and software operational problems, access to data and computer resources, utilization of standard software packages and access to central Agency applications; Ensures proper installation and update of anti-virus software on all PC equipments and conducts routine check to ensure a virus free computing environment.
• Preparing and supporting necessary ICT services for various group meetings and conferences; managing accounts using Active Directory, and supporting and Managing Mailing Systems in UNRWA (Microsoft Exchange), Use system (BMC Service Desk Express, And the ability to resolve users problems over the phone.
Working in AJIB (Arab Jordanian Investment Bank): from 13/9/2010 till 6/9/2012 in IT department as:
-MIS officer: where I understand the business needs and analysis it to help decision makers and other employees to take the right decisions and complete their works by building reports which contain specific information and charts to satisfy business needs in a way that is easy and fast rather than generate these information manually which it takes a lot of time.
- Data Flow Administrator: where I build and administrate online applications (request form) which it is being filled by the necessary information and attach the official documents for the customers and employees to complete the implementation of applications and got a quick online response instead of the traditional procedures in completing applications.
Training in SGBJ (Societe General Bank Jordan): from 11/1/2009 to 11/7/2009 in loans Department: granting house, personal, and car facilities.
-B.A Degree: Computer Science ** graduated Average: Very Good ** graduated in Jun23rd 2008
