Corporate Banking Officer
Cbq
Total des années d'expérience :13 years, 5 Mois
Commercial bank of Qatar
Corporate Banking Officer (acting as Relationship Manager) Business Direct - Corporate Liabilities /Wholesale Banking
Managing Corporate Non-Borrowing accounts. (more than 500 accounts)
Monitor accounts’ performance
Primary point of contact and overall relationship manager for non-borrowing corporate clients
Meeting and visiting customers to acquire new corporate accounts which meets Wholesale Banking criteria.
Building solid partnerships with customers to increase our wallet share from their turnover
Overall problem resolving
Achieving targets for Low-Cost Deposits, Profitability and cross-sell income
Ensuring all KYC records are up to date
Preparing daily report for: Unit performance, Forex transactions, Pending Due Diligence and many more.
Creating new reports to be automatically generated by system
Responsible and key person to manage the new insurance referral system of our existing corporate customers
to several insurance brokers in order to increase our WB cross-sell income
Collaborating in implementing, testing, launching and improving a new Insurance referral system
Conducting Trainings and presentations for RMs, staff and brokers for new systems (e.g., Digital RM, IRS)
Conducting testing for several new and existing bank systems
Conducting quality check for new and existing accounts for all units under Wholesale Banking
Multitasking and On-time delivery
• Managing a team of 8 customer service representatives;
• Training, controlling, evaluating and motivating employees in order to achieve their retail target and to bring new clients with big account balance;
• Achieving monthly retail targets selling and cross-selling bank’s services and sister’s company services;
• Dealing with new clients before opening new accounts;
• Receiving and processing client transactions;
• Making decisions/exceptions above current bank policies;
• Checking every bank transaction related to the anti-money laundry department of the branch;
• Meeting clients willing to establish a company;
• Meeting car and house dealer to bring in loans to the branch;
• Meeting companies and offering them special personal deals and for their employees;
• Ensuring security procedures/policies are consistently in effect;
• Handling discrepancies between clients and employees;
• Maintaining employees’ register concerning evaluations, attendance sheet, reports…
• Holding weekly meetings to discuss several reforms;
• Head of two sections: Customer service and tellers.
• Monitoring and maintaining daily teller cash and records of tellers’ overages and shortages;
• Forex operations (daily openings, operations and closing) and ensuring adequate daily parameters along with market rates;
• Opening and locking bank vault, ATM machines and ATM retained cards, Balance ATM and cash machines and controlling teller cash inventory;
• Resolving cash disputes and imbalances;
• Dealing with new clients before opening new accounts
• Controlling contract of opening an account
• Notifying the Branch Manager of any negligence and errors;
• Receiving and processing client transactions;
• Making decisions/exceptions above current bank policies;
• Checking every bank transaction related to the anti-money laundry department of the branch;
• Reporting black list clients to the Central Bank;
• Controlling and signing incoming checks (inter-branch and inter-banks), remittance letters;
• Preparing LC and LG monthly inventories;
• Managing Safe Box rental procedure and preparing a monthly inventory;
• Maintain execution of Private Banking operations and dealing with their clients;
• Dealing with private banking special conditions regarding their clients’ management accounts;
• Achieving monthly retail targets;
• Meeting clients willing to establish a company, dealing with them, gathering information about them and their company, negotiating with legal department to grant the approval;
• Meeting car and house dealer to bring in loans to the branch;
• Meeting companies and offering them special personal deals and for their employees;
• Ensuring security procedures/policies are consistently in effect;
• Handling discrepancies between clients and employees;
• Ensuring Bank procedures and policy guidelines are adhered to and updating employees;
• Training, controlling, evaluating and motivating employees in order to achieve their retail target and to bring new clients with big account balance;
• Maintaining employees’ register concerning evaluations, attendance sheet, reports…
• Holding weekly meetings to discuss several reforms;
• Managed a diverse workforce
• Multitasking
• Rotation between several branches and Head Office departments.
• Ensured the sales target; Evaluated as a highly motivated, hardworking and progressing employee by the HR, My Manager and My supervisors; Gained clients' trust in a short time.
• Awarded signature type “C” in April 2011 and signature type “B” in August 2012.
• Working on Hospitals Accounting ( Prepare Payments due to be paid to the hospitals, …)
Master in Business Administration – International Paris (MBA-IP) Management of financial Institutions o Université Panthéon Sorbonne (Paris I) / IAE Paris, Paris-France o Université Paris Dauphine, Paris - France o Université Saint Joseph (USJ)- FGM, Beirut- Lebanon
Bachelor of Arts (BA) in Business & Management o Université Saint Joseph (USJ) FGM - Huvelin, Beirut, Lebanon
Lebanese Baccalaureate II, SE (sociologie-économie) o Collège Saint Joseph de l'apparition - Beirut, Lebanon