Customer Relationship Officer
Arab Bank
Total des années d'expérience :12 years, 1 Mois
- Attracts new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers. - Approves mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk. - Protects bank's image by keeping mortgage loan information confidential. - Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. - Make visits to real estate offices; make cold calls and attend industry events. - Collaborate with bank branch staff in cross-selling bank mortgage products and services. - Follow-up and render assistance in the area of closing and post closing outcomes.
• conducting in-depth reviews of clients' financial circumstances, current provision and future aims;
• promoting and selling financial products to meet given or negotiated sales targets;
• contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises;
• analysing information and preparing plans best suited to individual clients' requirements;
• researching the marketplace and providing clients with information on new and existing products and services;
• assisting clients to make informed decisions;
• Ensure procedures and compliance requirements including AML are adhered to in relation to daily tasks.
• reviewing and responding to clients changing needs and financial circumstances;
• keeping up to date with financial products and legislation;
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments;
04/2013-Present National Bank of Abu Dhabi, Media Zone Authority Branch, UAE: Number One Bank in the UAE and one of the top 50 safest banks in the world.
Retail Banking Advisor, Media Zone Authority Branch: Responsibilities: • Maximise profitability, manage business growth and target market share as per objectives.
• Manage and monitor utilization of approved facilities in the best manner in order to achieve best returns from these accounts.
• Provide assistance in financial counselling and information to customers for all the services and product available.
• Ensure excellent service and satisfaction to customers by providing new account assistance, handling customer queries, complaints or problem in a professional manner.
• Aggressively seek and attract new customer relationships through planned structures skills.
• Maintain a broad familiarity with our competitor's product to offer a better customer value propositions.
• Undertake scheduled marketing visits in order to pursue business.
• Meet the sales targets in terms of numbers and volume as provided by line manager and revised from time to time.
• Ensure that targets are achieved based on the quality of customers and their credit worthiness, in a way that minimizes potential risks.
• Prepare candidates lists on a periodic basis and submit the list to the line manager for guidance and evaluation of results
01/2012-03/2013 National Bank of Abu Dhabi, Sales Department:
Sales Officer, Bancassurance Department: Responsibilities: • Deliver set Bancassurance and investment targets by an excellent delivery of all relevant Bancassurance products.
• Promote Bancassurance products in the assigned territory.
• Ensure high efficiency in finishing jobs and following up with concerned departments, in order to give the client maximum satisfaction.
• Getting feedback from the client after the job is done to see if our products and services were up to his satisfaction.
• Excellent achievement of sales against the targets set by the company.
• Selling the bank products and offering clients products that suit their needs.