Customer Support
Anghami
Total des années d'expérience :15 years, 4 Mois
- Handles and services GWR's Customer Service clients by communicating with them on a regular basis, presenting their performance results, assisting them in their inquiries, etc.
- Prepares monthly mystery shopping schedule for clients
- Work closely with upper management to make sure that the scope and direction of each project is on schedule
- Conducts and reports mystery shopping audits in a timely accurate manner.
- Makes sure reports are sent to clients by set deadlines
- Continually researches and updates the department's capability & knowledge in Hospitality/retail/Banking sector
- Arranges and participates in meetings, conferences, and project team activities
- Consult the client to implement and improve their customer service level
- Enhances department and organization level by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Social Media Specialist: - Answers customer’s inquiries and complaints received through social channels and provide them with adequate information. - Identifies trends and takes timely appropriate action to be always in competitive position comparing to the market - Presents statistics and reports and propose service and process improvement
• Answer client's calls inquiries • solve their complaints • follow up on clients complaints with other departments
• Activation Department (June 2010 - Sep 2010)
June 2008-Sep 2009 Burger King Aley, Lebanon
Customer Service
Operations and logistics management
Management
Life science